Workplace Trends
Workplace Trends 2018 Research Spring Summit


Workplace Trends: Research Spring Summit
Thursday 08 March 2018, Rooms on Regent’s Park, NW1 4RG

Programme and Delegate List PDF

Morning Chair’s Welcome
Nigel Oseland, Workplace Unlimited

Nigel 2017 cropNigel Oseland is a workplace strategist, change manager, environmental psychologist, researcher, international speaker and published author. He draws on his psychology background and his own research to advise occupiers on how to redefine their workstyles and rethink their workplace to create working environments that enhance individual and organisational performance and deliver maximum value. Nigel founded the Workplace Change Organisation and is the programme advisor for the biannual Workplace Trends conferences.

Healthy Offices: Exploring the relationship between people’s working environment and their health, well-being and ability to perform.
– Wouter Oosting, CBRE Workplace

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How do you create a desirable working environment that enables employees to give their very best? Of course, learning and development, leadership and culture are key ingredients, but believing the workplace should also be at the heart of this debate, CBRE undertook a unique study on employee health. In a groundbreaking study, the University of Twente and CBRE explored the relationship between people’s working environment and their health, well-being and ability to perform. The outcome exceeded all expectations.
Wouter Oosting has a personal ambition to transform work and workplaces. He continuously seeks ways to make companies go beyond their routine and start creating more humancentric buildings that drive business performance, better work practices and enhance the lives of the everyday worker. Wouter is based in Amsterdam and leads the CBRE Workplace Strategies & Design team. With the Netherlands being a front runner in new ways of working.
Presentation PDF

Key Predictors to Wellbeing and Performance
– Nicola Gillen and Charlotte Hermans, AECOM

Based on a holistic approach to wellbeing, AECOM is undertaking a new body of research to investigate key predictors of wellbeing and performance in office worker populations. A comprehensive model has been tested to identify the most influential factors of work (e.g., job design, management, culture) vs. workplace (e.g., quality of work settings, noise, air quality) in predicting physical, mental, social, intellectual, spiritual and material dimensions of wellbeing, performance and satisfaction. Nicola Gillen will present findings of two initial tests of the model.
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Nicola Gillen is an architect with a business degree. This provides her with a complimentary perspective on the physical and business environments, through understanding the complex and often contradictory interests of the owner, users, designers and managers of buildings. Nicola leads Workplace Strategy at AECOM Globally and drives thought leadership around the future of work, regularly publishing and speaking at conferences.
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Charlotte Hermans is an organisational psychologist with a background in workplace consulting and change management. She is an advocate of evidence-based practice and seeks to underpin strategic workplace advice with a blend of real-time data and academic theory. Her core ambition is to safeguard the human element in designing and facilitating organisational change journeys by taking a psychological perspective and focussing on optimising employee wellbeing. Charlotte has previously worked as a workplace consultant at YNNO (The Netherlands) and holds a master’s degree in Organisational Psychology from City, University of London.  She currently works as a change manager and workplace strategist at AECOM Strategy Plus.
Presentation PDF

11:00 The Privacy Appraisal Model for Open Plan Offices: Why privacy impairment leads to stress & fatigue at work and what we can do about it
– Clara Weber, University of Applied Sciences Zurich (ZHAW) & University of Surrey

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Privacy impairment is a frequently reported issue in open plan offices, yet the consequences on workers’ wellbeing remain unclear. To investigate, the study builds on cognitive appraisal theory and an established privacy regulation model. Results of two surveys (n= 238, 109) on UK office workers showed that unmet privacy needs predict stress, fatigue and dissatisfaction at work. Three environmental variables were found to influence the privacy experience in the office.
Clara works as a member of research staff at the department of Facility Management and Life Sciences at the University of Applied Sciences Zurich (ZHAW), Switzerland. She is a doctorate student in environmental psychology at the University of Surrey, UK. Alongside her academic career Clara has worked for leading workplace consultancies such as AECOM Strategy Plus in London and the Office Innovation Centre of Fraunhofer Institute in Stuttgart. Clara holds master degrees in Architecture (Dipl.-Ing.) and in Psychology.
Presentation PDF

Designing for Collaboration
– Sally Augustin, Design With Science

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Psychologists and other social scientists have done scores of research studies to learn more about relationships between workplace design, communication, and collaboration. This review integrates cognitive science research findings related to designing spaces that support knowledge worker collaboration and presents practical applications of insights drawn. Studies published during the last 10 years are emphasized.
Sally Augustin is a practicing environmental psychologist and a principal at Design With Science. She has extensive experience integrating science-based insights to develop recommendations for the design of places, objects, and services that support desired cognitive, emotional, and physical outcomes. Her clients include manufacturers, service providers, and design firms in North America, Europe, and Asia. Dr. Augustin, who is a Fellow of the American Psychological Association, holds leadership positions in professional organizations such as the American Psychological Association and the Environmental Design Research Association.
Presentation PDF

‘A social discours on social coercion’ by a secret author in the manner of Laurence Sterne.
– Robert Bishop, Cabinet Office / Arcadis

Robert Bishop
If we change the language of the workplace, then we can change the culture of the workplace. RICS has commissioned a ‘book of guidance’ on the subject of change management. The result is a discussion of the subject written in 18th century English – as a method of disrupting our perceptions and re-engaging in a subject upon which so many books have already been written and so, an it please your worships, pray listen to my ‘discours on social coercion’ for your entertainment and your instruction.
Robert Bishop leads and designs the operational model for the Cabinet Office of her majesty’s government, and by default, all government departments. He is an architect who has designed parliamentary buildings [Portcullis House with Michael Hopkins] and who works with the ‘choreography’ of the workplace with many blue chip clients – PwC, Shell, IBM and JPMC. His publications are generally art based and include Novel, 3 speeches in Brussels and various art publications on the city, its uses and misuses.

The importance of good lighting conditions in the workplace
Jessica Wahlberg and Tom Miles, LUCTRA

Jessica 1 LRWe now spend 90% of our time indoors, particularly during the working week, but there is a huge discrepancy between the electric light we sit under all day and natural daylight. Using research undertaken in Germany as a foundation, we can now draw some important conclusions as to how light truly affects our health.
Tom Miles LRJessica Wahlberg and Tom Miles are brand ambassadors for LUCTRA®. They are passionate about ensuring we all have good working light in our offices and homes, anywhere, anytime. Jessica is based in Stockholm, Sweden, where the lack of light is a critical environmental factor for much of the year, whilst Tom is based in London.
Presentation PDF

Dispelling workplace myths
– Tim Oldman, Leesman

Using data from the world’s largest workplace effectiveness database, Leesman examines five key areas that are responsible for workplace effectiveness. The presentation will review the impact of a more mobile workforce, whether there is any truth in generational differences, what workplaces need to make an employee feel productive and offers a warning to those that think a new workplace is a shortcut to better performance.
As the Founder of Leesman, Tim sought to offer the property market the first truly independent, unified and standardized pre and post occupancy evaluation tool.  The Leesman Index is now the largest independent workplace effectiveness database containing over a quarter of a million employee responses. As CEO, Tim is responsible for the creative and strategic development of the Leesman brand in the UK and internationally, and for exploring the opportunities to develop parallel focused products for the Higher Education and Healthcare markets.
Presentation PDF

The obvious may be wrong: hypothesis-testing with simulation
– William Fawcett, CAR Activity-Space Simulation

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Data collection and analytics about the workplace do not provide a sufficient basis for forecasting the consequences of management change. Simulation modelling is the key to exploring future workplace scenarios. Simulation can also investigate conventional assumptions about the workplace, such as the apparently self-evident assumption that moving to workstation-sharing is incompatible with workstation territoriality. Simulation modelling shows this is wrong: a high success rate in meeting individual preferences is achieved even when workstations are shared.
William Fawcett is an architect and a co-founder of the consultancy Cambridge Architectural Research Ltd. CAR projects include a new approach to life-cycle evaluation based on real options (New Generation Whole-life Costing, 2006), design guidance (Design for Inherent Security, 1995), and design briefing. He held the Chadwick Fellowship at Pembroke College, Cambridge (2005-10), researching mathematical models for investigating building use (Activity-Space Research, 2016). He leads the CAR initiative Activity-Space Simulation, launched in 2017.
Presentation PDF

Workplace analytics – comfort, health and wellbeing
– Daniel Knott, Buro Happold

Daniel Knott
What makes a successful workplace environment? Can we measure it? We will present our latest progress in the area linking people, space and environment through the monitoring and analysis of an office building. Our approach brings IOT data together with advanced people analysis into our web visualisation platform SmartViz for interactive exploration of the data. We aim at presenting key findings of our studies and open the discussion towards future application of such technologies.
Daniel is an associate building physics engineer in the Buro Happold London office. He has a broad range of environmental design and simulation experience relating to energy performance, thermal comfort, daylighting, and façade design. Recent work has increasing focused Daniels skills in tool development for bespoke building physics design tools, both for internal and external environmental analysis, and has delivered macro and micro design solutions to national and international Buro Happold projects.
Presentation PDF

Defining and Measuring Productivity in Offices
– Adam Mactavish, Currie & Brown and Rob Harris, Ramidus

A review the BCO’s recent report on defining and measuring productivity in offices. Beginning with the need for better working environments, and then considering the attributes of healthy, efficient, effective and engaging workplaces, the presentation draws on examples from both new and existing buildings to illustrate the characteristics that enhance workplace performance. A simple measurement framework is proposed that enables CRE professionals to assess a workplace and then take practical steps applicable to their circumstances.
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Adam is a Director in Currie & Brown’s Advisory Services business. He has advised public and private sector occupiers on improving their property. He led the BCO’s research to define and measure productive and is the lead director their ongoing research into the rationalisation of the UK public sector estate.
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Rob advises and provides research for private and public sector organisations on how to align operational and occupational objectives and to make the most efficient and most effective use of their accommodation. Much of Rob’s work involves helping senior management teams identify and develop strategies for organisational change through real estate and facilities planning.
Presentation PDF

Art for Work’s Sake : The benefits of encouraging creativity in the workplace.
– Doug Shaw, The Consulting Artist

IBM interviewed 1,500 CEOs across 60 nations. 60% of the respondents believe creativity is the most important quality to have in business.
PWC interviewed 1,379 CEOs in 2017, almost a quarter see innovation as their top priority in the coming year. The challenge they face is how to cultivate it.
This session explores the benefits of creativity at work, why sustaining creative culture can be challenging, and how we can overcome those challenges.
Doug: I am an artist, people and organisational development consultant. Since 2009 I’ve worked with people and organisations in the private, public, and not for profit sectors across the world. Most of my work centres on helping redesign the employee and customer/service user experience to make it more effective. I often use the arts in my work, as a subjective lens through which to invite inquiry, and I run an award-winning community art project.
Presentation PDF

Afternoon Chair’s Closing Summary
Neil Usher, Executive Consultant at Unispace & workessence

Neil Usher newNeil Usher is a property and workplace professional, blogger at and regular speaker and tweeter. He has been in the property industry for 25 years, originally starting in FM, and latterly as Workplace Director at Sky, passing through the music, film, engineering and mining sectors on the way including seven years as global property head for Rio Tinto. He is committed to simplifying the profession through what he calls the #ElementalWorkplace, making it possible for everyone to enjoy working in a great environment.

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