Post Occupancy Evaluation:
Measuring the success of the workplace

02 May 2018, 10:30-15:30
The Herman Miller National Design Centre, London WC2B 4AE

Nigel 2017 crop

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Nigel Oseland, author of the BCO Guide to Post Occupancy Evaluation, has kindly agreed to run another of his very successful workshops on POE.

About the course: 

We live in an age of justifying spend and proving value to the business; this applies to small scale changes and FM initiatives as well as to large building projects. Post Occupancy Evaluation (POE) is the systematic process for measuring a building’s performance after it has been occupied for some time; in particular it reveals how well the building supports the occupying business.

POE is predominately used to establish a baseline and measure project success, but it is also used for informing the design process, initiating the change management programme, and capturing any lessons learned for future projects.

BCOResearch-PostOccupancyEvThis short course will cover:

• The definition of POE and its importance• The methods and metrics of POE, eg staff feedback, expert walkthroughs, physical measurement, space analysis, utilisation & costing
• How to design and conduct a POE, in particular staff surveys and other feedback techniques
• Measurement of quality, staff satisfaction and the impact on performance
• Interpreting feedback, analysing data and presenting POE results including sharing lessons learned
• Examples of established POE methodologies
• Workshop on creating your own POE method

Refreshments, lunch and course notes are included, plus a complimentary copy of the BCO Guide to Post Occupancy Evaluation.

Who should attend? 

This course will be of most benefit to occupiers, facilities managers, designers and consultants interested in measuring the performance of their buildings.

About our speaker

Nigel is a highly sought-after workplace strategist, change manager, environmental psychologist, researcher, international speaker and author. In addition to the BCO Guide, he also wrote the forward to the recent Architecture Beyond Criticism: Expert Judgement & Performance Evaluation. and Chapter One in the forthcoming edition of Building Performance Evaluation (Wolfgang Preiser et al).

Nigel began his career conducting research to explore the impact of environmental conditions on behaviour and performance. His Government funded research on productivity culminated in the book Improving Office Productivity: A Guide for Business and Facilities Managers and included a standardised Post Occupancy Evaluation (POE) survey.

His first consulting role was carrying out independent POEs on behalf of corporate and government clients. More recently he was the main author of the British Council for Offices’ Guide to Post-Occupancy Evaluation. Read more about Nigel at


Our thanks go to Herman Miller who are very kindly allowing us use of their meeting space in their recently re-designed Living Office showroom.


Registration is open now and costs £245 + VAT pp. This fee includes all refreshments during the day, electronic course handouts, and a complimentary copy of the BCO Guide to Post Occupancy Evaluation. Numbers are limited to 15 people to ensure a quality day for delegates, so register now to avoid disappointment.

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