Thursday 15 October 2020
Workplace Trends: Success in Uncertain Times #WPT20
Virtual Event
09:00 – 17:00 GMT+1
Workplace Trends: Success in Uncertain Times #WPT20
Our flagship October conference is usually held in London, and this year should have taken place at the National Gallery. We’ll hopefully be at the Gallery for 2021, and in the meantime on 15 October 2020 our doors are open to a global audience of workplace managers, consultants, occupiers, designers and suppliers with this virtual conference. #WPT20

Our themes for the day include: 

  • Home and Agile Working
  • Health and Safety Law
  • Acoustic Design
  • The HSBC Pandemic Experience
  • The Future of Real Estate
  • Wellbeing and Employee Engagement
  • Mental Health in Challenging Times
  • Creative FM to Help Protect Employees
  • A New Understanding of Change Management

– All against a backdrop of Covid-19

+ See who’s attending – click here


Agenda (Times are GMT+1) - Click each line below to expand and view details on presentations and speakers.

  • 0900 Virtual Doors Open, Networking, Chat Sessions & Expo Booths
    • ,
  • 0950 Welcome & Introduction
    • Mark Catchlove, Herman Miller Insight Group
    • Mark Catchlove
      Herman Miller Insight Group

      Mark leads Herman Millers Insight Group which is responsible for sharing the latest thinking in workplace design and related issues. He has been at Herman Miller for over 20 years and over that time has become a respected contributor to the workplace community.

  • 1000 The Rock and the Hard Place
    • Tim Oldman, Leesman

    Organisations face a series of tough workplace choices. They need to get to grips with failing being ok. Because it’s time to say goodbye to the 5 year plan and say hello to the 5 month sprint. It’s now about failing fast. With data drawn from 125,000 global responses to their home workspace experience assessment, Leesman’s CEO Tim Oldman will explore the dichotomies facing the post-pandemic workplace.


    • Tim Oldman

      Tim Oldman is the founder and CEO of Leesman which helps organisations understand and measure how well workplaces support the employees who use them.

  • 1030 Long Term WFH? Issues and Answers
    • Guy Osmond, Osmond Ergonomics

    Enforced home working has had a dramatic impact on the way we work. Employer responses have been generally favourable but individual experiences have been more diverse. As Hot Desking becomes Not Desking, are organisations taking a sufficiently holistic view to accommodate personnel needs in the long term? Guy Osmond explores the core issues and suggests some of the answers.

    • Guy Osmond
      Osmond Ergonomics

      Guy Osmond has been in the office furniture business for nearly 30 years. Throughout that time, he has been a vociferous advocate of good workplace ergonomics and wellbeing. Since the start of the COVID-19 pandemic, he has also been an enthusiastic observer of, and commentator on, the impact of mass home-working and the changing attitudes and behaviours of employers.

  • 1100 Virtual Coffee, Networking, Chat Sessions & Expo Booths
  • 1130 Health & Safety Law - Duties to Protect Staff & Visitors from Covid-19 in the Workplace
    • Simon Joyston-Bechal, Turnstone Law
    • What are an employer’s health & safety criminal law obligations for Covid-19?
    • Working from home – how far do your duties extend?
    • What needs to be considered in your return to work plans?
    • Social distancing – how far do you have to go?
    • Simon Joyston-Bechal
      Turnstone Law

      Simon heads the Turnstone Law team as Director and has over 25 years’ experience as a solicitor. Specialising in regulatory defence, he is widely regarded as one of the UK’s leading health & safety lawyers. Having previously qualified as a doctor, he is in a unique position to advise employers on liability issues and planning in relation to Covid-19. He defends health and safety criminal prosecutions; and regularly lectures and provides training on health and safety duties for executive teams.

  • 1200 All Change! The HSBC Workplace Response to COVID-19 in Hong Kong & Asia Pacific
    • Marcus Bowen, HSBC, Asia Pacific

    This session will explain (using facts and figures):

    • HSBC occupation of office space pre-COVID and how corporate policy and Government regulations changed patterns of working forever in Asia: January to September 2020.
    • HSBC’s business occupiers change in thinking around the role of the office and what this means for workplace design, space use and relationship between them and workplace practitioners.
    • Lessons learnt from the experience to date and some thoughts on the future of workplace in the fast evolving and digitally transforming banking sector.
    • Marcus Bowen
      HSBC, Asia Pacific

      Marcus is a Chartered Building Surveyor and a long way from his early life of building maintenance. For the last 13 years he has been living in Hong Kong and specialises in the management of corporate real estate (CRE). He is HSBC’s Head of CRE Planning and Space Data Management for Asia Pacific region, an estate of over 57,000 ‘workstations’ from Japan to New Zealand to India. Marcus is a co-founder of Work&Place and defines his interests based on the time he spends on them: All things ‘Work&Place’, 1930s Porto town houses, cooking, BBC Radio 4 dramas, yoga. Motto: Tempus Fugit.

  • 1230 Virtual Lunch, Networking, Chat Sessions & Expo Booths
  • 1325 Afternoon Chair's Welcome Back
    • Paige Hodsman, Saint-Gobain Ecophon
    • Paige Hodsman
      Saint-Gobain Ecophon

      Paige Hodsman is the Concept Developer for Offices in the UK and Ireland for Saint-Gobain Ecophon and is an office acoustics specialist. Her academic background includes Commercial Interior Design, Sensory Design, Environmental Management and Decision Making and specialises in workplace environments and acoustics.

  • 1330 The End of the Office As We Know It?
    • Nigel Oseland, Workplace Unlimited
    • Marie Puybaraud, JLL Corporate Solutions

    A discussion session with Nigel Oseland and Marie Puybaraud on the future of the office. Do we re-design, re-construct, release unwanted CRE? Marie will share data on recent expectations from JLL’s latest client survey in EMEA.

    • Nigel Oseland
      Workplace Unlimited

      Nigel is an environmental psychologist, workplace strategist, change manager, researcher, author and international speaker. Nigel works with his clients to redefine their workstyles and create cost-effective and space-efficient workplaces that enhance concentration, collaboration, creativity and business performance. Where appropriate he helps design and implement sustainable agile working environments. Nigel’s approach to consulting is to apply his knowledge, obtained through both academic research and practical experience, to workplace strategy and design. He is a firm believer in evidence based design and delivering unique workplaces that support the occupying business. As a psychologist he campaigns for workplaces that cater for all personality types.

    • Marie Puybaraud
      JLL Corporate Solutions

      I help Reimagine the Future of Work. The world is constantly changing and that is why I am a nomadic worker, constantly on the move, observing and tracking innovative concepts and emerging trends... The rise of a liquid workforce, the gig economy, workplace technology, co-working spaces, green buildings, wellness programs—this wave of transformation is impacting everyone and everything around us from how we think about business and people management, to how we design buildings and the spaces.

  • 1415 Open Plan Offices: Advances in Acoustic Design
    • Jack Harvie-Clark, Apex Acoustics

    Office use has never changed as fast as now. Offices went from full to empty overnight, and now some people are contemplating a return to the office. But for most, it won’t be the same environment as it was.

    Previously, in the old world, “noise” in open plan offices was typically among the main issues of complaints. As acousticians we can help enable workplaces to meet the operational and wellbeing needs of the people who work there, so that they can function effectively. But the guidance on how to do this has been emerging in different forms across the world over recent years.

    This presentation will look at the guidance in established International Standards (ISO 3382-3). The forthcoming ISO/DIS 22955, due for publication in autumn 2020, is entitled “Acoustic quality of open office spaces”. This new standard uses and references an approach for acoustic design that incorporates the multi-award winning Apex Method for acoustic design in activity-based working offices.

    The new methods show how we can go beyond simply considering the acoustic conditions in the empty room, and start thinking about the people, their activities and acoustic needs, and the acoustic environment. This is an exciting and fast-changing time for acoustic design. Our current circumstances offer and necessitate an opportunity to rethink how we use offices. How can we make the most of this opportunity to help create better conditions for office workers?

    • Jack Harvie-Clark
      Apex Acoustics

      Jack Harvie-Clark is the founder of Apex Acoustics, an industry-leading and multi-award-winning acoustics consultancy. With over 20 acoustics consultants, we provide design and testing services for the built environment across the UK. We regularly present our research at national and international conferences, as well as in scientific journals. Our new acoustic design method for open plan offices received two awards in 2019. Jack sits on the International Standards (ISO) Committee for the forthcoming ISO 22955: Acoustic Quality of Open Office Spaces. and is a WELL™ Sound Concept Advisor. He is a past Chair of the Association of Noise Consultants and continues to chair the Association’s Good Practice Committee.

  • 1445 How to Utilise Behaviours and Actions – Creating a Healthy Workplace That Values the Wellbeing of Your People
    • Sarwat Tasneem, 14-Consulting

    Ensuring your teams have good mental health, is more crucial now than ever. With a shift in normalisation and expectation, we are in a global movement that is experiencing the highest levels of anxiety. Sarwat will discuss the importance of human communication, empowering our mental wellbeing, and, Who, What and How can we create a workplace where Mental Health is no longer stigmatised.

    • Sarwat Tasneem

      Sarwat Tasneem FRSA FIntLM is the founder of 14-Consulting, advising organisations internationally in creating healthy, diverse, inclusive workplaces. She trained and worked as an interior architect within corporate interiors designing and consulting in thought leadership for leading global studios. This experience became the foundation of her retraining in Behavioural Change. She is a regular speaker on psychology and environment, mental health resilience, and inclusive workplace cultures. A qualified wellbeing and mental health practitioner, Sarwat advises to government in policy, to two leading mental health charities, and guided City Hall on wellbeing policy across London’s communities.

  • 1515 Virtual Tea, Networking, Chat Sessions & Expo Booths
  • 1545 Facilities Management and COVID: Creative Measures to Help Protect Your Employees
    • Ian Baker, EMCOR UK

    Details to be confirmed.

    • Ian Baker
      EMCOR UK

  • 1615 Untethered: How a New Understanding of Change Can Reveal the Dynamic Future of the Workplace
    • Neil Usher, Author, blogger & GoSpace Chief Workplace Officer

    Applying ideas from his new book Elemental Change, this talk explores seven key areas in which the dominant notion of the 21st Century workplace has been entirely flipped during six turbulent months of 2020. It shows how in practicable and actionable terms we can harness “change thinking” to ensure the workplace has a purposeful future.

    • Neil Usher
      Author, blogger & GoSpace Chief Workplace Officer

      With over 25 years in the industry as a property, workplace and change leader, Neil has delivered innovative environments for organisations in a variety of sectors, all over the world including Warner Bros., Honeywell, Rio Tinto and Sky. He hasn’t just talked about it – he has been there and done it. He is now Chief Workplace Officer for GoSpace, the first AI application for the workplace. Together with this practical experience, his influential blogging and regular conference talks have made him a leading thinker in the profession. His first book The Elemental Workplace was published in 2018 and the follow-up Elemental Change will be out in November 2020.

  • 1645 Chair's Conclusions, followed by Virtual Drinks, Networking, Chat Sessions & Expo Booths
  • 1700 Close

With thanks to our sponsors

Thursday 10 September 2020
Research Summit 2020
Virtual Conference on the Hopin Platform
8:30am – 6:30pm GMT+1
Research Summit 2020


Over 175 workplace consultants, occupiers, designers and suppliers gathered online for this fantastic virtual event, packed-full of information and visual networking opportunities.

Presentations submitted as part of a call for abstracts, and were selected by a blind peer review by our moderators, Nicola Gillen (Cushman and Wakefield) and Nigel Oseland (Workplace Unlimited).

The resulting programme formed a fascinating, informative and virtual-sociable day.

Presentations are available to view on our Vimeo Channel.

Our Presentations

  • Welcome and Introduction
    • Nicola Gillen, Cushman & Wakefield
    • Nicola Gillen
      Cushman & Wakefield

      Nicola specialises in the relationship between design, behaviour and the built environment. An architect and author, Nicola is widely recognised as a leading industry authority on advancing workplace strategies, design and change management. Based in London, Nicola draws on 25 years experience delivering workplace strategy and innovation across EMEA, US & APAC. She is lead author of RIBA book Future Office External Link, published in 2019.

  • A future workplace informed by millennial & post-millennial insights
    • Fiona Duggan, FiD

    While there is much research investigating issues and trends affecting the current workplace and predicting its future shape, little work to date has been done in trying to understand more clearly the expectations of young people entering the workplace for the first time. In a bid to make their voices heard in the property industry, we’ve been:

    1. Exploring directly with millennials (born 1981-1996, 22-37 years old) who’ve entered the workplace within the last 2 years, what their experience has been across a number of different sectors.
    2. Working directly with post-millennials (born 1997-2012, 9-21 years old), also known as generation Z, who are currently progressing through a range of learning environments, what their expectations are for environments that support their learning, working and living.

    In sharing the insights gained, our hope is to give voice to the aspirations of millennials and post-millennials as they make the transition from the world of education to work and to draw attention to the transformational learning environments informing their expectations.

    • Fiona Duggan

      Fiona Duggan is founding director of FiD, a London-based consultancy set up in 2006. Using a combined background in architecture and organisational psychology, Fiona works at the place where users and buildings meet, seeking ways in which the design and use of space can support academic and/or organisational change. Over the past 33 years she has worked in teaching, research and consultancy roles across more than 200 organisations and institutions. She presents and writes about the relationship between users and space.

  • Facility & Workplace Experience - what are the needs, drivers and values of end-users in the office environment
    • Iris de Been, TwynstraGudde
    • Bote Scholtens, TwynstraGudde

    TwynstraGudde has developed a new method to research the facility and workplace experience amongst more than 250 respondents in the Netherlands. Whereas most research so far is focused on data, this research focuses on the needs, drivers and values of end-users in the office environment. The results give insight into what people intrinsically want and allows Real Estate and Workplace Services organisations to proactively develop their working environment according to those needs.

    • Iris de Been

      Iris de Been is a consultant at TwynstraGudde with a background in cognitive and environmental psychology. In her work, she strives to creating a perfect match between the (office) environment and the users.

    • Bote Scholtens

      Bote Scholtens is a consultant at TwynstraGudde specialising in Facility Management. In his assignments, the end-user always forms the starting point. He is curious on how to give the end-user a stronger voice in the Facility & Workplace sector and therefore initiated the F&W Experience research to gather more knowledge about this topic.

  • How to Catalyse Your Workplace for Growth
    • Oliver Baxter, Herman Miller

    As part of our ongoing investigation into the connections between people, work, and the workplace, we conducted an experiment with 13 organisations around the world. To do this, we partnered with Leesman, a leading independent global benchmarking service.

    Our partnership allowed us to measure and validate our Living Office research by comparing it to Leesman’s data from over 340,000 people working in 2,649 offices in 69 countries — the largest collection of workplace effectiveness data in the world.

    This vast pool of research shows that when it comes to creating workplaces that are primed for organisational growth, only unique, personalised, research-based environments will do.

    • Oliver Baxter
      Herman Miller

      Oliver Baxter works with the Herman Miller Insight Group, which is responsible for the commissioning, overseeing and presenting of Insights into the latest thinking in workplace design and associated issues. The subjects covered include Happiness in the workplace, Generations at Work, Creativity in the Workplace, Agile Working and the Psychology of Collaboration. After completing his Masters in 2009 Oliver moved to Norway to begin a teaching career in applied Psychology before joining Herman Miller in January 2011. Since then he has become a valued member of the Insight team working closely with the international sales force, as well as public and private sector clients. He has been involved with a variety of international office projects and has been based in Dubai since 2015 to deliver Insights throughout APAC & MEA regions.

  • Rethinking Emotional Intelligence (EQ) in the Workplace:
    • Edward Finch, Independent Workplace Commentator
    • Guillermo Aranda-Mena, RMIT University, Melbourne

    In our two-year study on the emotionally intelligent workspace we adopted a key premise: that emotional intelligence was not defined in terms of an individual’s emotional capability, but rather the space between themselves and others. How was emotional intelligence conveyed, transformed and received? Instead of the more familiar idea of intelligence as the ability to acquire knowledge, we considered the inanimate ‘intelligence’ that allows us to make sense of our surroundings.

    The study examined the mediating role of the office environment as a leveraging tool capable of enhancing the emotional intelligence of individuals and groups. This approach resonates with the ‘social model’ of disability whereby people are disabled by barriers in society, not by their impairment or difference. Similarly, our unhealthy preoccupation with individual emotional shortcomings often cloud the inhibiting or enhancing effect of the physical work environment. Our study involved extensive analysis of work in neuroscience, psychology, linguistics and evolutionary anthropology. This was followed up by architectural design workshops in Italy, Spain and Australia. The eventual aim was to create a framework that could be used to capture emotional intelligence in workspaces.

    • Edward Finch
      Independent Workplace Commentator

      Edward Finch is a freelance author and outspoken advocate of emotionally intelligent buildings. He obtained his PhD from the University of Reading (School of Construction Management) in 1989 and was Professor in Facilities Management at Salford University (2008-2011). He acted as editor-in-chief of the peer-reviewed journal Facilities for 15 years.

    • Guillermo Aranda-Mena
      RMIT University, Melbourne

      Guillermo Aranda-Mena is Associate Professor at RMIT University, in Melbourne, Australia and Visiting Professor of Architecture at Politecnico di Milano, Master of Architecture and UNESCO Chair in Mantua. In 2003 he completed his PhD at The University of Reading, United Kingdom and has since collaborated with numerous universities and organistaions around the world.

  • Why indoor air quality matters – creating sustainable future working environments
    • Johanna Trüstedt, Drees & Sommer Schweiz AG

    Incorrect lighting and noise levels are well known to impair our work-productivity if not carefully designed. Indoor air quality is the next intangible material which must be addressed in the design process of interiors. As researches shows, air quality has great impact on the health and wellbeing of users.

    This presentation demonstrates how indoor air quality matters and will give examples of reference projects.

    • Johanna Trüstedt
      Drees & Sommer Schweiz AG

      Johanna Trüstedt creates healthy and user-centric workplaces. Her successful approach is being mindful of different ways of thinking, resulting in the competence to understand clients’ needs and cultures. She has been living and creating workplaces in Germany, Japan, China, Spain and now in Switzerland. Her working methodology is characterized by user-centric design and co-creation with her clients. In doing so, she is able developing long-term space solutions that are also flexible and adapt to changes according to future needs. Wellbeing and health of the users are her ultimate target and passion.

  • Understanding the new workplace landscape
    • Peggie Rothe, Leesman

    In April 2020, Leesman launched its Home Working Survey to answer the questions our industry is facing and support those going through these challenging times by shedding light on the experience of globally dispersed employees working from home. This data debrief will uncover the latest findings from over 100,000 respondents, showing how employees are coping, what the main pressure points are, and the resulting impact on our physical offices.

    • Peggie Rothe

      Dr Peggie Rothe is Chief Insights & Research Officer at Leesman, where her role includes leading the research undertaken on the world’s largest independent workplace experience database and helping organisations understand the link between people and place. Before joining Leesman in 2014, she was as a researcher at Aalto University (Finland) with a focus on CRE and workplace management. She published her findings in several peer-reviewed academic journals and earned her doctorate in 2015. Prior to this, she worked as management consultant and real estate advisor.

  • Menopause: The last workplace wellbeing taboo
    • Kate Usher, Second Phase

    Menopause is the last workplace taboo. Half of the workforce will experience a Menopause, and because no woman lives in a vacuum, the other half will experience it indirectly.

    The longevity, continuity, breadth and intensity of impact makes it the most significant wellbeing issue that organisations need to consider. Yet it remains the missing piece of most organisation’s strategy.

    The CIPD (UK) is reporting that women aged 50 – 55 are the fastest growing demographic in the UK workforce. Menopause is set to be at the centre of the inclusive wellbeing agenda simply because of the breadth of impact on the workforce and the ever-increasing numbers of women within it.

    • Kate Usher
      Second Phase

      Kate Usher is a Menopause and Relationships Coach. She works with women and those they interact with, to enable them to create a positive narrative and an empathetic environment. She helps equip them to have open and informed conversations at home and in the workplace, to manage their symptoms and to look forward beyond this period into the second phase of their womanhood. Her book ‘Your Second Phase’ is due for publication in March 2020. Prior to this Kate was a highly accomplished change leader with over 20 years’ experience of leading organisational transformation projects and coaching personal change. She was a Global Change Manager for FTSE 100 companies, managing major corporate transformation projects across multiple disciplines and continents.

  • The New Inclusivity: Neurodiversity & Workplace Inclusion
    • Kay Sargent, HOK
    • Julie Lecoq , HOK

    We are living in a time of increased numbers and awareness about individuals with neuro-sensitives and special needs, such as ADHD. In fact, 1 in 8 people are considered neurodiverse, but fewer than 50% know it. But these individuals can be high energy, out of the box thinkers, excel in a crisis, and be bold problem solvers.

    Not only is designing to be inclusive the right thing to do, there is a compelling business case for it as well. This session will investigate the various aspects of neurodiversity and explore how to create spaces that are more physically and culturally inclusive for people with a wide spectrum of neurological conditions to allow them to thrive.

    • Kay Sargent

      Kay Sargent: With more than 34 years of experience, Kay is a recognized expert on workplace design and strategy issues. She is an award-winning designer who has worked with several Fortune 500 companies to optimize their global real estate portfolios and create innovative work environments. As director of HOK’s WorkPlace team, a practice that supports organizations undertaking multiple projects in various locations, Kay is responsible for helping clients redefine how, when and where their people work, working in tandem to support a holistic design approach that integrates an organization’s people, processes and technology.

    • Julie Lecoq

      Julie LeCoq: Bringing over five years’ experience, Julie has influenced the design of working and learning environments, as well as helping organisations to unlock their true potential. Julie has an incredible passion for the impact of the environment on behaviours and is an advocate for diversity and inclusion. She has successfully influenced and managed change across a variety of sectors in the UK and overseas, from Higher Education institutions to large, global blue-chip firms, especially in the Financial and Pharmaceutical sector.

  • Communicative Spaces: A New Way to Measure Workplace Effectiveness in Co-Working Spaces
    • Rositsa Pachilova, brainybirdz

    This talk will be based on a research study that has led to the development of a new metric, the Spaces for Communication Index (SCi), that measures space effectiveness in the form of maximising communication opportunities. SCi can be applied to both hospital wards and co-working spaces where work patterns are more dynamic and those who work there require a high degree of sociability and community to perform at their best and maximise outcome variables such as care quality and innovation.

    The presentation introduces an objective method that can be used during the design stages of workplaces where communication is of high importance. The index can help architects and planners to define the location of functional spaces to design a layout that is effective and supports better performance.

    • Rositsa Pachilova

      Rositsa Pachilova is an architect by training and recently finished her PhD at UCL where she investigated how hospital ward layouts influenced work processes and communication patterns of healthcare providers and how this affected the quality of care provided to patients. Before commencing with her doctorate, she completed an MSc in Space Syntax: Architecture and Cities at UCL and worked as a workplace consultant in London. Rositsa joined brainybirdz in 2019 to help them apply scientific thinking to workplace design.

  • The AI-powered team-centric workplace
    • Bruce Davison, GoSpace AI

    The Workplace Manager has to contend with a rapidly changing world and an ever-transforming organisation. They are battling with insufficient data and the need for manually-created solutions, yet are expected to perform miracles.

    Smart technologies – those that can gather and analyse data and generate solutions – will be an essential part of the WM’s toolkit. Artificial Intelligence promises much but has yet to show how it can help – until now.

    This talk, including a live demonstration of a problem being solved, will show the results of seven years of R&D and how an AI application can dynamically allocate space over the life of the property portfolio through the creation of a team-centric workplace, ensuring the right people are always working together in the right amount of space.

    • Bruce Davison
      GoSpace AI

      Bruce Davidson is responsible for the original technical vision behind the revolutionary allocation engine used by the GoSpace AI platform and co-authored the technology’s US Patent, which was granted approval in early 2019. Bruce has taught and lectured extensively on the potential of computation, automation and artificial intelligence in architecture, engineering and construction. He was an associate professor at NYC’s Columbia University Graduate School of Architecture and Planning and Preservation and has taught at University College London and Syracuse University in New York

  • Contact Centres: A revolution waiting to happen
    • Jo Upward, Platform Group Ltd

    The world of customer service is rapidly changing – technological, social and economic drivers are converging to challenge the traditional model of running contact centres.  Jo Upward will explore some of those disrupters and proffer some suggestions on how organisations can respond to get ahead of the game.

    This presentation considers the many technological changes that have had an impact on contact centres over the past few years. From the growth of multi-channel customer access to big data and analytics. It looks at how artificial intelligence and the internet of things will fundamentally shift the nature of service calls and how technological changes will also drive the wellbeing experience of contact staff.

    Jo will explore how social changes will drive changes in contact centre design and operation and at how social networking brings an ever-increasing expectation of personalisation and real-time responses. The discussion will look at the influences of economic and commercial factors and at how customer service is no longer an operation issue but rather a part of the marketing mix.

    Finally, Jo will look at the design revolution that needs to take place in contact centres and at what these new environments might look like.


    • Jo Upward
      Platform Group Ltd

      Jo Upward is Managing Director at Platform, an experiential design company. Platform work with customers to get to the heart of their customers through engaging digital, environmental and strategic communications and experiences. Leading the way in innovation since 1992, their clients include some of the best known brands globally including Vodafone, Accenture, Rolls Royce, BT, Tag Heuer and Sky. Jo joined Platform in August 2012 from BT bringing with her a wealth of expertise, knowledge and a desire to drive excellence for the customer. Her experience ranges from multinational corporates such as BT and Orange to working with public bodies including Ofcom and the European Union.

  • Chair's Wrap Up and Conclusions
    • Nigel Oseland, Workplace Unlimited
    • Nigel Oseland
      Workplace Unlimited

      Nigel is an environmental psychologist, workplace strategist, change manager, researcher, author and international speaker. Nigel works with his clients to redefine their workstyles and create cost-effective and space-efficient workplaces that enhance concentration, collaboration, creativity and business performance. Where appropriate he helps design and implement sustainable agile working environments.

With thanks to our sponsors

Wednesday 26 February 2020
Climate Change and the Workplace
Herman Miller National Design Centre, London
09:45 – 16:45 + Drinks Social
Climate Change and the Workplace

Climate Change and the Workplace: Towards Net Zero Carbon

This event is now FULLY BOOKED. You can still register for a virtual ticket to receive videos of sessions approximately 2 weeks after the event.

New energy use standards and legislation are on their way to achieve net zero green house gas emissions. Changes in the way workplaces are managed and designed will be required as a result. Clients, employees and stakeholders will require advice, and it’s more than likely that workplace tenders and bids will soon expect clear reference to energy reduction. This one day seminar is not another talk-shop. We will address what workplace designers, managers and consultants need to know about and do in readiness for these changes.

We’re putting together this one day conference as a special addition to our usual event schedule.

With thanks to our sponsors


Coffee and Registration (09.45)

Morning Chair’s Welcome (10.20) Ian Baker, EMCOR UK

Reducing Operational Energy: How will changes in building design impact the workplace? (10.30) Alan Fogarty, Cundall

The goal of Zero Carbon 2050 requires that the energy used by buildings in operation must be reduced to the minimum and where possible any demand be met through renewable energy. But how will this be achieved and what are the implications for the design and management of the workplace?  This session addresses how the workplace can be designed to facilitate reduced energy use, specifically relating to the fundamental requirements of comfortable temperature, high air quality, lighting and the need to power office equipment.

Alan Fogarty is a Partner in Cundall and heads up their specialist environmental building physics group. He is a chartered Building Services Engineer who has specialised in passive building design and low carbon systems.  He is chair of the UK’s MHCLG 2020 Part L Non Domestic working group, looking at proposals for revising Building Regulations in order to meet challenging carbon reduction standards. Alan also led the implementation of the WELL Building Standard for Cundall’s London office fit out, the first certified WELL project in Europe and offers health and wellbeing consultancy to clients on multiple projects. He is leading on the implementation of the new Design for Performance on a number of projects which optimises energy performance in use against design targets, using a digital twin.

Design to Adapt: Future offices within a circular economy (11.00) David Cheshire, AECOM

With the global demand for resources surging, raw materials becoming harder to extract and the threats of climate change, increasing the construction industry needs to transform. As part of this, offices and workplace designs need to shift from the traditional ‘linear economy’ model, where materials and settings are generated, used and thrown away, to the ‘circular economy’ model. This model promotes a more sustainable, ‘regenerative’ approach, prioritising the retention and refurbishment of buildings over demolition, and designing for the separation and reuse of materials at the end of a building’s life. The talk and subsequent discussion will explore how designers, procurement teams and occupiers of workplaces should respond.

David Cheshire specialises in sustainability in the built environment and is Director – Sustainability at AECOM. David has more than 20 years’ experience acting as a sustainability champion on construction projects, and is a Chartered Environmentalist and BREEAM Accredited Professional. He has written best-practice industry guidance, including CIBSE’s Sustainability Guide. David is the author of Building Revolutions, a book for the RIBA on applying circular economy thinking to the built environment. The hierarchy proposed in David’s book is referenced in the latest London Plan consultation.

Coffee (11.30)

Net Zero Workplaces: The new norm (12.00) Karl Desai, UK Green Building Council

Corporate occupiers are driving up demand for net zero workplaces which will require deep cuts in operational energy use and reductions in embodied carbon from construction. This session will examine UKGBC’s net zero carbon buildings framework and supporting ‘Paris Proof’ energy targets for offices. The session will provide insights on what workplace designers and managers will need to do in order to respond to the climate emergency and to deliver net zero.

Karl Desai manages the UKGBC’s Advancing Net Zero programme which is leading the UK’s transition to a net zero carbon built environment. Karl led in the development of UKGBC’s Net Zero Carbon Buildings: A Framework Definition which has catalysed industry wide action in tackling buildings’ whole life carbon. He also co-authored UKGBC’s Guide to Scope 3 Reporting in Commercial Real Estate which helps property and construction companies on their journey towards net zero. Karl believes net zero emissions can only be achieved through coordinated action in the built environment sector and has emphasised this in his career by working for three Green Building Councils. Originally from Australia and with a background in architecture, Karl has a holistic understanding of buildings to help lead in the transition to net zero.

Cost-effective reuse and refurbishment for sustainable workplace change (12.30) Ann Beavis, Crown Workspace

Moving and changing the workplace represents a strategic opportunity for organisations to take positive action towards ambitious carbon reduction targets. How we use and produce everyday products needs to be addressed to achieve an estimated 45% of the reductions needed. Our existing resources represent a great opportunity to make savings, deliver social value and learn important lessons to feed into future product and service design. Ann will talk about very practical ways organisations can achieve greater sustainability through changing their approach to sourcing products and services and will provide examples of outstanding practice with remarkable results.

Specialising in sustainable development, Ann played a key role in setting up a sustainable services division at Crown Workspace. Developing environmentally, socially and economically responsible workplace solutions for clients for the effective management and clearance of office furniture and IT equipment. In 2018 Crown Workspace acquired Premier Workplace Services and its sustainable division Premier Sustain. She is a member of the IWFM Sustainability Special Interest Group committee and led the association’s recent work on social value. She also co-authored the IWFM Good Practice Guide on Recycling, Waste and Resource Management and sits on the BITC Circular Economy Task Force that helps drive circular economy practices across the UK and delivers sustainable guidance on environmentally, socially and economically sustainable workplace solutions for the effective management, storage, resale, refurbishment and recycling of office furniture and equipment. Ann co-authored the BIFM Good Practice Guide on Recycling and Waste Management, works with the BITC on The Circular Office Initiative and is a member of the BIFM, CIWM and CIM.

Lunch (13.00)

Afternoon Chair’s Welcome Back (14.00) Andrew Brown, Just Ride the Bike / Frank and Brown

The Case for Active Travel – Panel (14.00) Neil Webster, Cyclo Consulting, Megan Sharkey, University of Westminster, Ben Knowles, PedalMe

Cycling or walking to work has many health and environmental benefits, but how can an organisation encourage employees to make the change and what systems and facilities need to be in place for success? Panel members will each give a short presentation before opening the discussion on how to take Active Travel forward.

Andrew Brown, has been a PR and journalist specialising in the built environment and workplace for over 20-years. His work is now focussing more and more on active travel, looking at educating local government as well as the service providers in FM and construction and their clients to promote safer walking and cycling to improve wellbeing, healthier living and therefore reduce the impact on our environment.

Neil Webster: An active traveller for work and pleasure Neil is an authority on the disruptive effect of cycling in the real estate market. He was the author of the 2017 BCO report “The Market Cycles” and has recently reviewed the cycling facilities across a UK occupier’s 700 building portfolio. He was previously a trustee of London Cycling Campaign.

Megan Sharkey is a city change maker for urban transitions, sustainability and transport. She has worked for businesses, communities, and governments in the UK, Australia, USA and UAE. Currently, she is the Urban Studies Research Scholar at the University of Westminster researching government barriers to cycling infrastructure development.

Ben Knowles founded Pedal Me in 2017. He trained originally as a chemist but moved in to transport due to an interest in Public Health. His work with children and families – many from deprived backgrounds – gave him an insight into how powerful walking and cycling are as tools for allowing people from all walks of life to allow freedom of movement.

Responsible Consumption and Facilities Management (14.45) Ian Baker and Clare Hawkins, EMCOR UK

With businesses responding to the net zero challenge they are often restricted by limitations of their building stock. EMCOR UK discuss how the efficient management of existing facilities is the first stage for a responsible approach to carbon reduction for many organisations. This session will also explore EMCOR UK’s response to the United Nations Sustainable Development Goals, these are the blueprint to achieve a better and more sustainable future for all. They address the global challenges we face, including climate change, environmental degradation, poverty and inequality.

Ian Baker is a leader of Workplace transformation at EMCOR UK and is focussed on providing organisations better places to work. Using the Workplaces ability to increase wellbeing, happiness, motivation and engagement, Ian helps customers to improve employee experience and increase organisational performance.

Clare Hawkins is a CIBSE Low Carbon Consultant with 30 years’ experience of energy management across a wide range of industry sectors. Working with EMCOR UK for the past 23 years, she is responsible for driving energy efficiency by recognising the role of FM within the built environment. An advocate of an integrated approach to energy management, Clare understands how improving the whole life cost of your portfolio through technology, behavioural change and asset management ensures a solid foundation to meet the net zero challenge. As an early adopter of ISO5001 (Energy Management Systems) Clare led EMCOR UK to be the first UK organisation to achieve certification to the 2018 standard on the day it was issued.

Tea (15.15)

Andy Stanton, LETI / Atkins (15.45)

The London Energy Transformation Initiative (LETI) is a network of over 1000 built environment professionals that are working together to put the UK on the path to a zero carbon future. LETI was established to work collaboratively to put together evidence-based recommendations for two pieces of policy – the new London Environment Strategy and the rewrite of the London Plan. They have recently launched their comprehensive Climate Emergency Design Guide.

Andy is Associate Director for Atkins responsible for sustainability in its multidisciplinary UK Building Design division, covering building services, structural engineering and an ‘AJ top 10’ architectural practice. The team works across the educational, commercial, transport and housing markets, supporting clients from master planning, design, construction through to post occupancy evaluation. Andy is a chartered building services engineer and a former UK Energy Manager of the Year, as well as a certified Passivhaus designer. His background has been in private and public sector, being involved in a number of award winning, high profile sustainable new build projects, helping develop London’s energy performance contracting framework for retrofitting buildings, RE:FIT with the Greater London Authority and transforming the asset management and carbon performance of a multi-building portfolio for Transport for London.

The Climate Change Commitment (16.15) Sarah Ratcliffe, Better Buildings Partnership

Tackling the growing risks of climate change is one of our greatest global challenges. The latest report from the Intergovernmental Panel on Climate Change (IPCC) highlighted that we are facing a global climate crisis and must limit global warming to 1.5 degrees to reduce the risks associated with long lasting or irreversible changes to the earths’ atmosphere and ecosystems. To achieve this, global net human-caused emissions of carbon dioxide would need to reach net zero by 2050. In recognition of this challenge and the transformation that is required across the real estate sector, BBP have worked collaboratively with their members to develop a Climate Change Commitment: to date, 22 member signatories, including familiar names like Lendlease, British Land, Great Portland Estates, and Landsec, have signed the commitment. Sarah will outline the implications of the Commitment and discuss why industry collaboration is critical to delivering net zero carbon buildings.

Sarah Ratcliffe is CEO of the BBP. Sarah has over 15 years experience advising many of the UK’s leading property investors and developers on sustainability issues. As a founding Director of Upstream (acquired by JLL in 2007), she was instrumental in establishing some of the earliest sector sustainability benchmarks including the Property Environment Group, NextGeneration and The Third Dimension. As a European Director at JLL Sarah was responsible for leading the firm’s sustainability consultancy in UK and Europe and sat on the Global Sustainability Board. In addition to various independent consultancy projects, Sarah is now a visiting lecturer on Sustainable Real Estate at Cass Business School and a Board Director of the Sustainable Development Foundation.

Drinks Social (16.45-17.45)

As with all our events, everyone is welcomed to an informal Drinks Social immediately after the conference close. Here, the discussion continues, and you can catch up with old friends and make new connections.


We’re delighted to return to the inspiring space at the Herman Miller National Design Centre for this event. Delegates will have the opportunity to look around the centre before and after the conference and during the conference breaks.


Attendance in person: In-person tickets are now FULLY BOOKED

Virtual attendance: Receive videos of each conference session. Videos will be released to you approximately 2 weeks after the conference date. Virtual ticket: £145 + VAT

Tuesday 15 October 2019
London, October 2019
RIBA, 66 Portland Place, #WTLondon
09:15 – 17:00 (BST)
London, October 2019

Workplace Trends: Towards a New Era of Work and Workplace

Our flagship conference returned to London this Autumn at the iconic 66 Portland Place, home of the Royal Institute of British Architects.

Around 200 workplace directors, managers, consultants, change managers, architects, designers, and suppliers gathered on 15 October.

Podcast Special

Dan Moscrop of the workplace podcast, Spacecraft, managed to chat to many of our presenters on the day. Listen to the podcast here.

Futures Wall: IMAGINE it is 2035 – What does the workplace look like?

The results from our conference Futures Wall are in! Read the full blog post about it by our friends at Logovisual.

With thanks to our conference sponsors
Ecophon Saint-Gobain A SOUND EFFET ON PEOPLE
Workplace Unlimited
& our Media Partners
Insight logo_0000

Conference Gallery

Vanessa Champion of Argenta Wellness very kindly brought her camera along to the conference! Here are just a few of the shots from the day.


Our programme

0830 Registration, coffee, pastries

0915 Morning chair’s welcome and introduction Paige Hodsman, Saint-Gobain Ecophon

0930 The Corporate Tribe: Re-humanizing the Workplace and Surviving the Digital Transition Kilian Keller, Electrolux

A digital-era rediscovery of anthropologic basic requirements

  • The clash of the digital revolution and human condition: What your next generation employees will be like.
  • Collaboration: What you as an employer will have to do to have any future.
  • Tribe, Clan, Ritual: How to apply archaic templates at work as an antidote to digitization collateral damage – In work behaviour, IT, Space.

Unprecedented change comes with unprecedented risks. After the digital revolution, re-humanizing the workplace should be a major component of any enterprise strategy, not only for success, but for survival. The solutions, the ambitions, will have to aim higher than just a bit of Activity Based Working.

Kilian Keller started his deep dive in 2005 after life offered him a wake-up call that we were on a road to nowhere, and that it was a good idea to change direction.

Kilian Keller, 55, father of two, stands for worksphere evolution– a holistic view on leadership, IT, space. His ways rely on a diverse work life as architect, project manager, factory worker, kitchen help, strategy consultant, portfolio manager, mediator, artist, and a few more. He originates from Germany, with a second education by Native American teachers and work experience in 26 countries.

1000 Workplace – Powered by Human Experience Marie Puybaraud, JLL Corporate Solutions

A place of work is more than just a property. It is an evolving eco system that help people, organizations, systems and processes fit together. Work is where we form a lot of our relationships and it’s the foundation of our social interactions. A sense of belonging within the workplace is what connects us to our work as well as to our colleagues. We found 15 elements aligned against three key priorities, Engagement, Empowerment and Fulfilment, that are vital for creating a workplace experience to enable humans to thrive. A lot of these elements naturally focus on building features, but not all. There are other workplace factors such as human leadership, healthy collisions, fun, rituals, financial wellness, corporate philanthropy, learning, choice, which all contribute to creating a place of work. This session will take you through a discovery path to explore the human experience model we co-created with 40 clients, nourished by a survey of 7000 employees.

Marie Puybaraud is a Corporate Real Estate and workplace expert. As Global Head of Research for JLL Corporate Solutions, she has a significant track record producing CRE research on innovation and facilities management, and how this impacts the future world of real estate. She frequently collaborates with JLL clients, to drive research and innovation, presents at major global summits and writes for the international press.

1030 Workplace Nudging: How to make it easy and fun to use our workplace the way it is intended Simone Leenders, WorkWire

The introduction of new workplace concepts, like Activity Based Working (ABW), is often accompanied by many “thou-shalt-nots”, as a traditional motivation method to promote behavioural change. Although rules and guidelines are necessary to communicate desired behavioural changes, they also often lead to resistance. WorkWire developed a new methodology called Workplace Nudging, that addresses behavioral challenges and psychological resistance to change in the workplace and is aimed at giving employees a gentle “push” in the right direction. The concept of Workplace Nudging is based on two aspects, and directed at influencing human behaviour, but does not force a particular choice. It has a positive nature, as it focusses on offering attractive alternatives for current behaviour habits.

Simone Leenders, Managing Partner at WorkWire: Together with her clients, Simone creates smart workplace concepts that contribute to strategic organizational goals. She believes that culture and behavioural aspects play a crucial role in successful workplaces. No matter how well a work environment is engineered and designed, if the organisation does not fully utilize its potential, it does not add the value as intended. Simone is co-creator of Workplace Nudging and change management techniques that focus on employee engagement and ownership to ensure that new ways of working are more easily adopted.

1100 Coffee

1130 Successful business transformation strategies and employee engagement Nerys Mutlow, Head of Future Workplace Services, Fujitsu

Organisations that have undergone a workplace transformation at the same time as pursuing their strategic goals are proven to be more successful in both. Technology enables successful transformations in the workplace, but what are the business drivers that are forcing the change and what will happen when millennials run the boardroom? Understanding core needs is the catalyst for business transformation – But what are the key factors at play?

Nerys Mutlow is Head of Future Workplace Services at Fujitsu and leads the Consulting & Professional Services service line within DTS EMEIA. She was appointed as a Fujitsu Fellow in 2018 working with other Fellows and distinguished engineers to further drive technical excellence within Fujitsu and beyond, to their partners and customers. Nerys combines her wealth of technical expertise with her commercial acumen to help guide Fujitsu’s customers through their digital transformation journeys.

1200 The Campus of the Future Sam Sahni and Dean Rikanovic, Unispace

Woodside HQ in Perth, Australia is the smartest workplace in the world, where humanity meets technology to enhance capability and creativity. A smart campus with advanced technological capabilities, Woodside HQ enables a connected, dynamic and energised experience. At 680,000 sqft, the 4 buildings of this campus are leading standards of sustainability and wellbeing all while introducing Artificial Intelligence capabilities to assist the community. Designed as a destination workplace, this campus of the future is a connected ecosystem that enables flow, collaboration and spurs innovation.

Sam Sahni is Unispace’s Regional Principal, Strategy (Europe) based in the London studio. Highly experienced within the consulting and construction industry, Sam’s knowledge comes from exposure to a variety of sectors including Finance, FMCG, Real Estate and Engineering. He’s a dynamic leader and thinker, with the ability to build business, develop client bases and take accountability for complex projects. Sam has also authored a number of organisational white papers and presented at industry conferences.

Dean Rikanovic: With highly developed conceptual design skills and 15 years professional experience, Dean is an innovative designer with a passion for high-end design. He has practiced across Australia and internationally, working on a number of award-winning projects. Currently based in Perth, Dean has also worked on some of Australia‚ largest workplaces, including ANZ Centre Docklands.

1230 Olympic House: user experience and sustainability at the centre Marie Sallois, International Olympic Committee and Catherine Bonnet, CBWorkPlaces

Olympic House, the new HQ of the International Olympic Committee in Lausanne, has been designed for its inhabitants around the five key elements of symbolism, integration, flexibility, collaboration and sustainability.

It combines the highest standards in collaboration design with a holistic approach to sustainability, by incorporating rigorous criteria in energy and water efficiency, while optimising the end user experience and wellbeing.

Key objectives were:

  • User experience & sustainability
  • Foster collaboration in relation to corporate culture
  • Support healthy and active lifestyle through design and building technology

Marie Sallois is currently the Director of Corporate Development, Brand and Sustainability at the IOC, where she has been working since 2004. Among other things, she is responsible for the IOC Headquarters project, Olympic House, which will open this year. She is also in charge of the implementation of the IOC Sustainability Strategy and the IOC Legacy Strategic Approach, which are core to the Olympic Movement’s strategic roadmap, Olympic Agenda 2020.

Catherine Bonnet is an architect and anthropologist by training, she specialises in developing work environments, concepts & designs linked to companies’ strategies. She has a proven track record of 25 years working with local to global multinational companies, and ensures dynamic alignment of an organisation’s long-term, as well as immediate goals, with an effective work environment to enable peak performance, people satisfaction and reduced costs.

1300 Lunch All encouraged to add their thoughts to our sticky-note futures wall

1405 Afternoon chair’s welcome back Mark Catchlove, Herman Miller

1415 The Biophilic Office – Putting People First Ed Suttie, BRE and Oliver Heath, Oliver Heath Design

The Biophilic Office is a long-term research and demonstration project from BRE and Oliver Heath Design. As it moves into the next phase, conference delegates will be among the first to hear the early results.

Ed Suttie

The project refurbished an entire floor of an existing office building at BRE, using a variety of biophilic design methods to assess the value that Nature-inspired design brings to the wellbeing and productivity of office workers. The project spans two and a half years: in year one, current working conditions (indoor environment and occupants) were monitored and the office was then refurbished and the occupants returned to the office. During the final year the project focusses on analysing the impact the biophilic design strategies had on the workers.

Ed Suttie leads the Biophilic Office Project at BRE. He is passionate about material sustainability, health and wellbeing in the built environment, people, forestry, rural supply chains and the polar regions. In April 2016 he ski-trekked to the North Pole raising £60,000 for some amazing charities!

Oliver Heath is an architectural and interior designer and a recognised global expert in Biophilic Design. His work is expressed in number of mediums including the built environment, writing and the media, having worked for a number of television channels including BBC, ITV channel 4 and the National Geographic channel. His last book Urban Eco Chic (Quadrille) sold over 30,000 copies in 6 languages.

1445 Managing change and the importance of core values in property and business Neil Rebeugeot, Property Portfolio Consulting Lead, ARUP and Rebecca Goldberg, Associate, ARUP

Why are company core values important for implementing successful change, and why should we consider them on workplace projects? Too often, token change management is bolted on to a fully designed workplace project, but to embed real change we need to engage at a deeper level. This talk is about why connecting with core values early on can both inspire the design and help your people on the journey to successful change.

Neil Rebeugeot, Director, Arup: I lead the Property Team in Arup Consulting, which includes Property Advisory Network and Global Financial Services. As an individual who has worked on the client side for over 20 years I am passionate about providing people and their broader organisations with the right platform, the right experience to carry out their ‘every day’ in achieving their ambitions in the most effective way. I joined Arup 12 months ago because I wanted to use my skill to leverage the Arup integrated model, and to work with clients to understand their portfolio vision for the future for sustainable change. It’s an exciting time because ‘Change is Usual’!

Rebecca Goldberg, Associate Director, Arup: As a member of the People and Change team in Arup Consulting, I lead our Living Workplace service. I am a huge believer in ‘humanising’ our technical and digital workplace projects, putting people at the heart of all we do. I work with clients to understand their Vision for the future, and help to bring that Vision to life through delivery of user centred change.

1515 Tea

1545 Designing Out Loneliness in the Workplace Rachel Edwards, Lendlease and Nigel Oseland, Workplace Unlimited

Does a workplace bring people together? Or does it push people apart? Loneliness is a growing problem, and although advances in technology make it easier than ever before to be connected to others, in reality people are feeling increasingly isolated.

Connecting in the Workplace’ is a new research study looking at the problem of loneliness in the workplace. For a short time you can take part in the research here, and we’re delighted that Lendlease will be presenting the project findings and recommendations at our conference.

Rachel Edwards is Senior Workplace Consultant at Lendlease. She has 11 years of experience in workplace strategy, contributing to the development of pioneering workplaces globally, through evidence-based design. Rachel is all about how people use the places that we build. She is passionate about building sustainable workplace communities, with a focus on how the design of places can impact the lifestyle of people and culture of organisations. One of Rachel’s most recent activities is in The Loneliness Lab, a social impact project aimed at designing out loneliness in our cities through the physical design of space.

Nigel Oseland is a workplace strategist, change manager, environmental psychologist, researcher, international speaker and published author. He draws on his psychology background and his own research to advise occupiers on how to redefine their workstyles and rethink their workplace to create working environments that enhance individual and organisational performance and deliver maximum value. Nigel founded the Workplace Change Organisation and is the programme advisor for the Workplace Trends conferences.

1615 Mental health and productivity in work culture. How to tackle both at once Madeleine Evans, Levell

Mental health is high on the agenda of corporates and start-ups, thanks in part to the work of major charities, like MIND, and the government’s 2017 Stevenson Farmer Review report, Thriving at Work. At the same time, companies and people are struggling with productivity increases, and making operational and organisational changes to address this. These two issues are being treated separately by people and companies. Why? Madeleine will highlight insights from the academic research on burnout, which help us understand the intersection of mental health and productivity for people and companies. We will look at simple frameworks for how to think about the main drivers, and the levers you can pull as leaders or consultants of organisations – across personal behaviour, work and resource allocation, and the environment and culture at work.

Madeleine Evans is the founder and chief executive officer of Levell, a start-up with the mission to eliminate burnout, by putting well-being right along side performance, ‘on the priority list’, for people and companies. She has a background in digital and work transformation, loves design, and having started this company, is proud to also have a PhD-level knowledge of academic research on burnout and well-being at work!

1645 Chair’s Close and reflections from our Futures Wall

With thanks to our conference moderators Paige Hodsman, Saint-Gobain Ecophon and Mark Catchlove, Herman Miller Insight Group

1700 Drinks Social

As with all our events, everyone is welcomed to an informal Drinks Social immediately after the conference close. Here, the discussion continues, and you can catch up with old friends and make new connections.


We’re delighted to be at the home of the RIBA for our event. With a comfortable Jarvis Hall auditorium for the main conference, and the light and airy Florence Hall and Terrace for our reception and catering breaks.

Conference Registration

We have two registration options – attend in person, or virtually!

Virtual Attendance: It’s great to be there on the day, but if it’s a trip you just can’t manage, you can attend virtually through our live stream. You’ll be able to see presenters and their slides clearly on your screen. You’ll also be able to take part and comment in the feed, plus pose questions to the speakers. And if the time doesn’t work for you, watch the recording afterwards.

Registration Fees:

Attendance in person: Standard Rate £345 + VAT (1 delegate) and £635 + VAT (2 delegates) Virtual attendance: Standard rate: £245 + VAT

In both cases* your registration fee includes:

  • Immediate access to our conference app, so you can see and connect with fellow delegates ahead of time, see up to the minute details on the conference, invite colleagues to join you, see our twitter stream and more.
  • Video recordings of presentations filmed on the day
  • PDF copies of presentations
  • All daytime catering: welcome tea/coffee/pastries, lunch, usual break-time refreshments (*in person delegates only!)
  • The Drinks Social (*in person delegates only!)


Thursday 19 September 2019
Past Event: Copenhagen, 19 September 2019
BLOX, Copenhagen, #WTDenmark
08:30 (for 09:15) – 16:30, + Drinks Social
Past Event: Copenhagen, 19 September 2019

Workplace Trends: People, Place, Performance

Button Register Now

We’re delighted to return to Copenhagen this September. Our themes revolve around Engagement, Future Office, Productivity, Activity Based Working, Benchmarking and Health & Wellbeing.

Our venue is the exciting new BLOX building in the heart of the city. BLOX ties together Denmark’s world of architecture, design and new ideas. Including office spaces, residential lets, meeting facilities, and co-working spaces, BLOX is a multi purpose, sustainable and architectural feature of the city that at the same time stands out and pays reference to its surroundings. (Above photo credit: Rasmus Hjortshøj & BLOX)

Join around 100 fellow workplace directors, managers, consultants, change managers, architects, designers, and suppliers on 19 September. It’s a great place to meet new faces and catch up with contacts. Our conference app keeps delegates connected immediately after registration. For now, see who’s already booked their place via the Who’s Attending button on the right.

With thanks to our conference sponsors

And our media partners


Please note the conference language will be English.

0830 Registration, coffee, pastries

0915 Chairman’s Welcome Mark Catchlove, Herman Miller Insight Group

Mark has been employed in the office interiors industry for over 30 years, working on projects with many leading public and private organisations.

Mark is responsible for sharing Herman Miller’s Insights into the latest thinking in workplace design and related issues. An engaging and knowledgeable speaker, he has delivered more than 400 seminars around the world.

0930 Open plan offices are the dumbest workplace trend ever – fact, fiction or fantasy? Nigel Oseland, Workplace Unlimited

Nigel 2017 crop

The debate on open plan versus enclosed offices rages on, but it’s not a simple matter of Good or Bad.

Office occupants clearly have different workplace preferences from the wide range of design solutions that are available. We need to understand what drives these individual preferences. Is it factors like personality, personalisation, flexibility, sense of belonging and familiarity that affect where people prefer to work? Or is there more to it?

Nigel will present the results of recent research conducted by Workplace Trends and Herman Miller, combined with his psychological insights to shed light on the ever-controversial office layout debate.

Nigel Oseland is a workplace strategist, change manager, environmental psychologist, researcher, international speaker and published author. He draws on his psychology background and his own research to advise occupiers on how to redefine their workstyles and rethink their workplace to create working environments that enhance individual and organisational performance and deliver maximum value. Nigel founded the Workplace Change Organisation and is the programme advisor for the Workplace Trends conferences.

1000 Workplace – Powered by Human Experience Tom Carroll, Head of EMEA Corporate Research & Strategy, JLL

Tom Carroll

A place of work is more than just a property. It is an evolving eco system that help people, organizations, systems and processes fit together. Work is where we form a lot of our relationships and it’s the foundation of our social interactions. A sense of belonging within the workplace is what connects us to our work as well as to our colleagues.

We found 15 elements aligned against three key priorities, Engagement, Empowerment and Fulfilment, that are vital for creating a workplace experience to enable humans to thrive. A lot of these elements naturally focus on building features, but not all. There are other workplace factors such as human leadership, healthy collisions, fun, rituals, financial wellness, corporate philanthropy, learning, choice, which all contribute to creating a place of work. This session will take you through a discovery path to explore the human experience model we co-created with 40 clients, nourished by a survey of 7000 employees.

1030 Let’s explore the workplace! Improving work processes at Arla Foods Eva Bjerrum, The Alexandra Institute


At the Alexandra Institute we have developed a set of tools to help understand and communicate what’s going on in the workplace. Through observations and interviews we have studied the everyday life in different office settings: where do people interact, how do they meet, how do they use different types of technologies and what are their attitudes towards work and space.

In 2018 we completed a large investigation of work processes and the use of space in Danish company Arla Foods. During a period of 4 months we conducted observations, carried out interviews and recorded different types of registrations.

Based on this empirical work we conducted a qualitative analysis that resulted in a set of themes which were an eyeopener for the company and gave them new insights that enabled them to make a unique connection between this ethnographic analysis and the architectural solutions and possibilities.

Eva Bjerrum is Distinguished Organization Analyst at the Alexandra Institute in Denmark. She has worked with New Ways of Working for several years – evaluations, analysis, consultancy and user-involvement for companies, museums and schools.

1100 Coffee

1130 Cognitive Ergonomics – Creating environments to maximize performance Kelly Bacon, AECOM

Until recently, the impact of the built environment on our cognitive functioning has been largely speculative – identified and reported through surveys and other qualitative feedback methods or through invasive biological assessments and controlled studies. New scanning and sensing technologies have unlocked insights into how our minds work with real time accuracy – how we receive, process, store and retrieve information. Like physical ergonomics, there are universal constants in our cognitive functioning. We can now translate these insights into viable design solutions to create environments which maximize our cognitive performance. Never before in human history have our brains been required to process so much information at once. In the era of AI, automation, and machine learning – human thought and deep concentration has never been more critical while becoming more scarce.

Kelly leads the workplace strategy practice for AECOM in the United States. Her degrees in business, sociology, and predictive analytics enable her to provide a societal context for organizational change. Kelly has deep expertise in applying behavioral research methods and diverse design strategies in corporate environments to drive impactful and sustainable transformation. Kelly is dedicated to multiple areas of research – human-computer interaction, occupier wellbeing, and cognitive ergonomics. She recognizes that a corporate environment is an eco-system, and takes a holistic view in her approach to evidence based workplace strategies.

1200 Activity Based Working: Make space for your brain at work Lene Becker, LAIKA Rumdesign

Lene Becker Crop

Lene firmly believes that ABW is something you do for people, not to people.

The idea of continuously searching for uninterrupted productivity hours in a row is an illusion. Your brain simply cannot deliver on it. But it will thrive if you understand people’s rhythm of a day and ensure the right space is available for all the needs of their brain.

Concrete examples will be given of play rooms or playful meetings, focus space, strategically well-placed common space, or how to incorporate retreat and room for movement in both space and company culture.

As ‘Space Commander’ Lene and LAIKA’s work consist of user involved space design, strategic use of space and workspace design focused on corporate culture, values and branding. As CEO of LAIKA and responsible for relations and development, Lene is always diving into research that can give better and fresh insights into the creation of optimal workspaces for the people who work there – and thus for the organisation. Her latest booklet for LAIKA, ‘Make space for your brain at work’ was written with Dr. Laust ‘the brain friendly path’ Lauridsen.

1230 Lunch

1330 Chair’s Welcome Back Mark Catchlove, Herman Miller Insight Group

1345 The Campus of the Future Sam Sahni and Dean Rikanovic, Unispace

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Woodside HQ in Perth, Australia is the smartest workplace in the world, where humanity meets technology to enhance capability and creativity. A smart campus with advanced technological capabilities, Woodside HQ enables a connected, dynamic and energised experience. At 680,000 sqft, the 4 buildings of this campus are leading standards of sustainability and wellbeing all while introducing Artificial Intelligence capabilities to assist the community. Designed as a destination workplace, this campus of the future is a connected ecosystem that enables flow, collaboration and spurs innovation.

Sam Sahni is Unispace’s Regional Principal, Strategy (Europe) based in the London studio. Highly experienced within the consulting and construction industry, Sam’s knowledge comes from exposure to a variety of sectors including Finance, FMCG, Real Estate and Engineering. He’s a dynamic leader and thinker, with the ability to build business, develop client bases and take accountability for complex projects. Sam has also authored a number of organisational white papers and presented at industry conferences.


Dean Rikanovic: With highly developed conceptual design skills and 15 years professional experience, Dean is an innovative designer with a passion for high-end design. He has practiced across Australia and internationally, working on a number of award-winning projects. Currently based in Perth, Dean has also worked on some of Australia‚ largest workplaces, including ANZ Centre Docklands.

1415 From user-needs to construction: how Olympic House became a reality Nicolas Rogemond, International Olympic Committee, and Søren Nersting, 3XN

Olympic House by Adam Mork

From Day 1, the HQ of the International Olympic Committee, Olympic House in Lausanne, has been positioned not only as a construction project but as a transformation project by the IOC. Thus, a user centric approach was implemented to define the needs which were the basis for the international architecture competition launched by the IOC. Danish architecture firm 3XN was the one selected by the IOC to design and build Olympic House, in a consortium with local swiss architect Itten+Brechbühl. After a 7-year process, Olympic House was inaugurated on 23 June 2019. Nicolas Rogemond (IOC) and Søren Nersting (3XN) will present how they have collaborated to make sure the user needs were translated in the architecture of Olympic House.


Nicolas is currently Programme Manager at the International Olympic Committee (IOC) where he has been working since 2012. In this role, Nicolas oversees the IOC@work2020 initiative which aims at transforming the way the IOC works once it moves to its newly built Headquarters: Olympic House. He ensures the alignment between Workplace, Digital tools and Human Resources policies in order to fulfil the IOC transformation objectives. Furthermore, Nicolas is in charge of the change management approach and makes sure User experience and Collaboration are always at the heart of the project.

Søren Nersting is Senior Associate at 3XN Architects. He has been with the company since 2008 and has been involved with many of the studio’s major educational and public projects such as the UN City in Copenhagen, University of Uppsala, Sweden and lately the Olympic House, the headquarters of the IOC in Lausanne.

Søren’s work at 3XN have spanned from concept development to detailing and site inspection which forms the base of his current role as Project Director. Apart from his project management skills, Søren has also specialized in BIM and facade design.

1445 Tea

1515 Here and Now: Using our experience-sampling app to measure knowledge workers’ productivity Iva Kleinová, HB Reavis


When a company moves into a new workspace, how do we know that it’s better? How do we measure in which spaces people are more productive and where they feel good? How do we then continue working with that space post-relocation to make it really fit the needs of the company? These are some of the questions Iva and her team at HB Reavis have been battling with. Over the course of a year, they explored how companies can use experience sampling, a research method where users are asked to record their emotions at random times over several weeks or even months. For this purpose, they designed and tested an application that measured real time subjective productivity. Iva will talk about the team’s current thinking, including why measuring real time feelings might provide very useful insights even beyond the realm of space. Iva Kleinová currently leads a team of researchers in the international workspace provider company HB Reavis headquartered in Bratislava, Slovakia. Iva’s career encompassed working for McKinsey & Company, the New York City Fire Department, and the Slovak Ministry of Finance. She was a co-founder of LEAF, a Slovak foundation aimed at helping young people grow into entrepreneurial leaders, and an applied economics masters programme director at CERGE-EI in Prague.

1545 Making Top Management KPI’s Measurable Kadir Ünver, SIGNAL Benchmark

Kadir Unver

With a main focus on defining measurable Top Management KPI’s, Kadir’s presentation will shed a light on how to baseline your organisation in order to identify the organisational gap between the current and the desired state. Kadir will explain how to identify and comprehend future employee needs, and how do the best to future proof a workplace. He will also clarify how to examine data and formulate a curated experience strategy, to attract and retain talent and enhance productivity.

Kadir is a trained Civil Engineer from DTU and Director of SIGNAL Benchmark. He has a background in Real Estate, Facility Management and Workplace Management in organisations including Danske Bank, Maersk and ISS, from which he has gained first hand experiences both as end user and end customer. Kadir is a talented communicator and facilitator of strategic discussions and possesses great insights into future trends.

1615 Chair’s Close Mark Catchlove, Herman Miller Insight Group

1630 Drinks Social

As with all our events, everyone is welcomed to an informal Drinks Social immediately after the conference close. Here, the discussion continues, and you can catch up with old friends and make new connections.


Registration is open now with extra special rates for two delegates when booked at the same time. 1 delegate: kr 3300,00 2 delegates: kr 6300,00


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Your registration fee includes:

  • Access to our conference app, linking you with fellow delegates, before, during and after the event
  • All daytime catering: welcome tea/coffee/pastries, lunch, usual break-time refreshments.
  • The Drinks Social
  • Electronic copies of available handouts

Thursday 16 May 2019
Learning Environments 2019
Royal College of Physicians, Regent's Park, London, NW1 4LE
09:30 – 16:30, + Drinks Social
Learning Environments 2019

The Design & Management of Learning Environments
– Integrated approaches for influencing value and change


We’re live blogging the conference today – follow the action here!

Our Learning Environments Conference returns in May 2019!
With themes around adding value and influencing change with an integrated approach, this conference is set to continue the success of our past annual conferences on Learning Environments.
Sessions include wellbeing, STEAM, creating partnerships, Student Retention, student personality & design implications, Smart Universities, Space Design and more! See programme details below.
We have special rates for HE establishments, as well as reductions when you register two people. Check who’s already registered here.

With thanks to our conference sponsors

Workplace Unlimited


Transformation beyond buildings – A new student support experience
Wendy Sammels, Think Forward and Lucy Evans, University of Surrey

Wendy Photo
“University drop-out rates in UK rise for third successive year”.
For the past six months Wendy has been working on a fast track transformational student support project at the University of Surrey. With wellbeing and student retention high on the agenda, the team have worked closely with the university to challenge the status quo. Engaging with executive board and key stakeholders from a wide breadth of departments across the university they are delivering an exciting new support experience to students.
Lucy EvansWendy looks forward to sharing the approach and outcomes of this project at this year’s conference and will be joined for questions by Lucy Evans, Chief Student Officer at the University of Surrey.
The founder of Think Forward, a higher education consultancy, Wendy Sammels has worked within the sector for over 12 years. Her work has supported universities to think differently about their space and the experience it provides to both staff and students. She now utilises this advance thinking to achieve a competitive position for her clients in an ever-demanding and challenging sector.

Common Space: Masterplanning Imperial College London’s White City Campus
Paul Eaton, Allies and Morrison

The White City Campus is Imperial College London’s major new campus, co-locating world-class researchers, businesses and higher education partners to create value from ideas.
Paul is leading Allies and Morrison’s masterplan team for this project. Building on the College’s existing development at White City, he will set out the process of working with the College to define a masterplan that will provide a flexible framework for future growth with a focus on common spaces to foster community and collaboration.
A Partner of Allies and Morrison, Paul is leading significant urban and university projects, where he enjoys working with clients over the course of design development, from the initial briefing to the negotiation of the multiple interests in the planning process to commissioning new buildings. Currently, he leads Allies and Morrison’s work at Imperial College London including masterplans for the White City and South Kensington campuses and the design of the new School of Public Health. He is also guiding the long-term plan for a new urban centre at Canada Water, one of London’s most ambitious urban schemes.

Full STEAM ahead …
Fiona Duggan, FiD

fiona duggan fidWe’re delighted to welcome Fiona to the conference with her current focus on developing new, productive environments for STEAM activities:
  • Engaging with the complexity of emerging requirements for STEAM (Science, Technology, Engineering, Arts, Maths).
  • Encouraging conversations that address changing patterns in learn, teach, research and impact activities.
  • Seeking new ways to define, allocate, use, manage and fund space.
  • Creating environments that are welcoming, productive, inter-disciplinary, flexible and (most important of all) provide a strong sense of belonging.
  • A collaborative approach from start to finish – because nobody knows as much as everyone.
Fiona Duggan is founding director of FiD, a London-based consultancy set up in 2006. Using a combined background in architecture and organisational psychology, Fiona works at the place where users and buildings meet, seeking ways in which the design and use of space can support academic and/or organisational change. Over the past 33 years she has worked in teaching, research and consultancy roles across more than 200 organisations and institutions.

The Checkland Atrium: A Partnership in Sustainable Design
Stan Stanier & Jim Wilson, The University of Brighton

Jim-mugshotIn 2016 the University of Brighton established the Modern Spaces Programme – a multi-million pound strategic initiative to refurbish all teaching spaces.
The Checkland Atrium was the first large social space to be tackled by the programme team and gave us an opportunity to determine new design principles and standards, challenge conventional ways of working and deliver a clear statement of intent for future social learning spaces. It also gave us an opportunity to fully deliver to one of the University’s strategic objectives – to “create vibrant, green and sustainable campus environments in partnership with our staff and students.”
Stan StanierWhat resulted was a fantastic collaboration across numerous departments with departmental silos broken down by a common commitment to the principles underpinning the project.
Stan Stanier has spent most of his career working in technology, specialising in learning technologies and the application of technologies to support teaching, learning & research. Latterly, Stan has taken the lead for the University’s Modern Spaces Programme – a multi-million pound strategic investment to modernise all learning spaces across the university.
Jim Wilson has been a bespoke furniture designer and maker for over thirty years. A concern with the environmental impact of his work led Jim to study for and gain an MA in Sustainable Design in 2015. Since then he has taught this subject at Brighton and also Sussex University. In recent years Jim has collaborated with various companies including Puma and The Body Shop and has contributed to 100% Design and EcoBuild.
Currently Jim is working as a sustainable designer for the University of Brighton helping to transform its shared and public spaces.

How to put wellbeing at the heart of the university campus
Lucy Plumridge, HLM Architects

Lucy Plumridge HLMThe Government is actively encouraging universities to treat wellbeing as a strategic priority. Mental health is at the top of the agenda and a real issue for students.
Lucy will share findings from live projects to illustrate how tools have influenced the decision-making process to enhance wellbeing and the student experience. Lucy will also look at how social spaces, interaction, physical activity, active learning and quiet areas can be delivered with the greatest positive impact. The presentation also covers:

  • An understanding of how design can influence wellbeing
  • How to embed wellbeing in the stakeholder engagement process
  • Findings to date
  • Standards like WELL and FitWell and how they can help
  • What’s next for wellbeing

Lucy Plumridge is an Associate Director and Head of Education at HLM. She specialises in all types of education buildings from early years through to higher education. She has a thorough understanding of how architecture can enhance the student experience and support changing educational pedagogies, which is informed by research and her work as a University tutor. She is also chair of the RIBA Yorkshire education and research group.

Campus Strategy & Smart Universities: A Mental Rebuild® at Universities
Gitte Andersen, SIGNAL Group

Signal_Gitte_RED_02Local demographics and future demands to universities and HE institutions can change dramatically in a very short time. In many large cities in Scandinavia, several universities are challenged by a massive increase in students, increased demands to service and quality, and all with less money to deliver. How can we, by using the space we already have, get access to more facilities and at the same time deliver on high quality in learning environments.
Our unique data and fact-finding process, The Mental Rebuild®, identifies under-utilised facilities in 9 out of 10 cases, and our user-driven design processes enable us to put them into use.
This concept has helped many HE establishments in Scandinavia to identify smarter ways of using facilities. By changing the habits of how we use space, we can make room for more.
As the founder and Global Head of Workplace Management & Design of SIGNAL, Gitte Andersen is the creator of the mindset that SIGNAL is founded on – to work with space as a strategic tool to aid better performance in organisations. Gitte has been both nominated and awarded several prizes within the building and innovation industry and is a frequent speaker and lecturer. She also co-authored the books Space m2, and Facility Management as digital change agent’.

The Auditorium of the Future: Designing intimate and collective spaces that are equipped for a technology-led world
Ian Stickland, Charcoalblue

The digital age has enforced significant changes in both the design and use of lecture theatres and presentation spaces, but too often these changes are to the detriment of the relationship of a presenter and their local audience. This session draws on the rich history of theatre, teaching and storytelling spaces to explain the fundamentals of auditorium design. This can then be used to suggest ways that technology can enhance the learning environment whilst maintaining a strong connection to the human presenter.
Ian is a partner at Charcoalblue, a world-leading theatre, acoustic and digital consultancy. Following several years working in theatre, live music and recording studios he joined Charcoalblue in 2009 and has since contributed to many major capital projects including Google, BAFTA, Canterbury Christ Church University, Royal National Theatre, Chicago Shakespeare Theater, & The Perelman at the World Trade Center. He has a specific interest in how the digital connected world can interact with the built environment to form a cohesive and collective audience experience.

Impacting Learning Outcomes Through Space Design
Lauren Bell, Herman Miller

DSCF0496How are universities measuring the tangible outcomes of learning space design? At a recent global research roundtable held by Herman Miller, participants explored measuring outcome variables impacted by the design of innovative environments, such as workplace readiness and student performance. In this session we will explore the outputs and results from learning space toolkits and new resources, and share ideas around key design outcomes and suggestions for the future.

Lauren joined Herman Miller in the USA in 2010 when she was a student herself. After 3 years developing Higher Education business and conducting research around learning space design, Lauren went on to work with university campuses throughout the US and the UK. Lauren now manages Herman Miller Education for EMEA and strategically works with university campuses throughout the world to create great spaces to learn and work.

Student personality and preferred learning environments

Hannah Wilson, Liverpool John Moores University
Hannah WilsonWhen students are uncomfortable, their learning abilities are affected. Science identifies that each individual experiences place differently. Hannah will share a framework of student’s preferences in the learning environment. With a large body of literature suggesting that there are personality differences across academic majors, her research used the Big Five personality traits to examine the relationship between personality and preferences for elements of the learning space. The session will look at how this impacts space design and learning environment provision.
Hannah Wilson is a Lecturer in Research Methods in Business in Liverpool John Moores University. Drawing on her background in psychology, she has a specific interest in people centred workplaces and how they can support wellbeing, productivity, and specifically for students, their learning experiences.

Conference Moderators

Wendy Sammels, Think Forward and
Nigel Oseland, Workplace Unlimited

Wendy PhotoWendy Sammels: With a long-standing career in the higher education Wendy has worked with a large number of institutes to research and understand how the next generation will want to learn and work. She now utilises this advance thinking to achieve a competitive position for her clients in an ever-demanding and challenging sector.
Nigel 2017 cropNigel Oseland is a workplace strategist, change manager, environmental psychologist, researcher, international speaker and published author. He draws on his psychology background and his own research to advise occupiers, both in business and education, on how to redefine their workstyles and rethink their workplace to create environments that enhance individual and organisational performance and deliver maximum value.

Drinks Social

As with all our events, everyone is welcomed to an informal Drinks Social immediately after the conference close. Here the discussion continues, and you can catch up with old friends and make new connections.

Optional workshop, the day before the conference –

Designing Learning Environments To Encourage Collaboration
James Rutherford, James Rutherford Learning Environment Design and
Dom Pates, City, University of London

15 May, 1.30pm – 4pm at the Herman Miller National Design Centre, Aldwych, London

Students studying in college library
Learning Environments’ design decisions should be based on an informed set of educational principles. After a guided set of interactive sessions, delegates at this optional extra workshop, the day before our main conference, will be introduced to a set of 7 guidelines for learning space design.
Click here for full details.


Registration is open now with limited early bird rates available from £195 + VAT with special rates for two delegates and Education Establishments.

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Who’s Attending

Teams and individuals from these organisation have already secured their places. Many HE establishments especially have registered multiple delegates. Will you be joining them?
Allies and Morrison
Anglia Ruskin University
BGS Architects
Cambridge Judge Business School
Cardiff University
Cathy Stewart Associates
Charcoal Blue
City, University of London
Design Engine Architects
Ferco Seating
Foster + Partners
Haworth Tompkins
Herman Miller
HLM Architects
Human Connections
James Rutherford Associates
Just Practising
KI Europe
King’s College London
Lancaster University
Laure Debout Design
Liverpool John Moores University
Loughborough University
Mosaic Space
Newcastle University
Nottingham Trent University
Peter Marsh Consulting
Post Office Contractor
PTS Consulting
Richard Hopkinson Architects
Saint-Gobain Ecophon
Sedia Systems
Seymour Architecture
Sheffield Hallam University
Skidmore, Owings & Merrill (SOM)
TeacherBoards / TBSpaces
The University of Manchester
The University of Nottingham
Think Forward
Trinity College Dublin
University of Brighton
University of Kent
University of Sheffield
University of Surrey
University of the Arts London
University of the West of England
University of Warwick
Workplace Unlimited

Thursday 21 March 2019
Workplace Trends – Research Spring Summit 2019
The British Library, London NW1 2DB
09:15 – 17:30
Workplace Trends – Research Spring Summit 2019

Workplace Trends: Research Spring Summit

Button Conference VideosAround 180 delegates gathered in London this Spring to hear and discuss the latest in applied research into work and the workplace.
Two sessions were from invited guest speakers: our keynote and our infamous after-lunch debate. Ten further sessions are the cream of our call for abstracts which were blind peer reviewed by our two moderators, Nigel Oseland (Workplace Unlimited) and Mark Eltringham (Workplace Insight / WorkandPlace).
Delegates come away from our conferences brimming with ideas and inspiration. Presentations are pitch-free and especially with this event, you won’t hear so many information-packed sessions in one place anywhere else.
Videos and pdf handouts of sessions are now available, click the button above for more information.

Keynote: An Evidence-Based Approach to Workplace Management
Rob Briner, Professor of Organizational Psychology, Queen Mary, University of London & Scientific Director, Center for Evidence-Based Management

Rob BrinerRob Briner is Professor of Organizational Psychology at Queen Mary, University of London and also Scientific Director of the Center for Evidence-Based Management. His research has focused on several topics including well-being, emotions, stress, ethnicity, the psychological contract, absence from work, motivation, work-nonwork and everyday work behaviour.
Beyond academic research Rob helps practitioners and organizations make better use of evidence, including research evidence, in decision-making as well as encouraging academics to make research more accessible.

The role of Virtual Reality and psychological tests in workplace design research
Ruth Hynes, Atkins and Michael Proulx, University of Bath

Ruth HynesWork plays an influential role on our lives, and the quality of working environments can have considerable impact on our health and wellbeing. Atkins’ recently collaborated with the Departments of Psychology at University of Bath and Bath Spa University on new ways in which we can study psychological responses to workplace design.
Michael PUsing virtual reality environments and Visual Spatial Perspective Taking (VSPT) tasks to assess cognitive responses and spatial awareness, these studies have provided further insight into the complex relationships between different spatial attributes and different methods that can be used in design research.
As the future of the workplace continues to be driven by flexibility and openness, our presentation will discuss the use of Virtual Reality and psychological tests in design research, the opportunities for applying these methods to design optioneering tools, and the challenges facing design communities when using new technological methods.
Ruth Hynes is a Design Researcher working with Atkins Architecture & Masterplanning practice. Ruth’s role is divided between supporting research initiatives and working with design teams, with a focus on evidence based design and user experience in buildings. After gaining her Architectural qualifications in 2012 Ruth has worked on a number of stakeholder engagement and research projects. Ruth is passionate about evidence based design and the role of data in creating more user-centric buildings, working on the development of Atkins’ award winning Human-Centred Design toolkit, with a particular focus on a briefing tool which provides a data driven and digital approach to tailored user engagement.
Michael J. Proulx is Reader in Psychology and Director of the Crossmodal Cognition Lab at the University of Bath. He is also Co-Director of the REVEAL Research Centre (REal & Virtual Environments Augmentation Labs) and part of the Centre for Digital Entertainment in the Department of Computer Science. He received his BSc in Psychology from Arizona State University and his MA and PhD in Psychological and Brain Sciences from Johns Hopkins University. Michael was a postdoctoral research fellow in Duesseldorf, Germany, and a Lecturer in the School of Biological and Chemical Sciences at Queen Mary University of London before moving to Bath. He is a Fellow of the Society for Experimental Psychology and Cognitive Science of the American Psychological Association and Associate Fellow of the Royal Institute of Navigation

A Biophilic Case Study: How to measure well-being and productivity in the workplace
Julia Ayuso, CBRE

JuliaIn response to the challenges of how to measure the improvement of productivity and well-being through biophilic architecture design, we developed a tool that measures the predicted features that improve productivity and well-being, based on a scientific method, which has been tested by a pilot experiment:
The pilot experiment, a small-scale version done in preparation for a major study, has been conducted to test this tool that evaluates the influence of variables such as greenery and daylight on improving workplace performance, and looks at biophilic design knowledge in greater depth.
Julia Ayuso is an Architect and Project Manager who is in charge of International Real Estate Consultancy CBRE LAB in Madrid.
Before coming to CBRE, she gained extensive professional and research experience. She completed a pre-doctoral stay at Keio University, Japan, and at the same time she worked at the Japanese architecture firm Nikken Sekkei in Tokyo. She also has previous international professional experience working as a freelance and at such firms as the internationally renowned Campo Baeza Architecture studio in Madrid.
She is currently researching the relationship between architecture, productivity, and well-being, focusing on the ability to measure the impact of architectural features on people. The results of her research are applied to design and consultancy work to create buildings that focus on well-being. Therefore, enabling an increase in productivity, well-being, and creativity, saving on costs and being socially responsible to companies, which has proven and quantifiable economic benefits.

People, Performance, Place – Measuring the success of workplace transformation using perceptive, observational and cognitive data.
– A 1-year post-occupancy evaluation of AECOM’s London headquarters.
Robin Bott, AON, Nicola Gillen, AECOM

NG pictureWorkplace transformation can be a powerful vehicle to initiate culture change, inspire innovation and improve productivity. What businesses really want to know is – is it worth it, and does it have a lasting impact on the bottom line. AECOM took the opportunity to transform its London real estate into a thriving Greater London campus community and leveraged the change as a study environment for measuring the impact of spatial and cultural transformation on performance, collaboration, wellbeing and hard metrics.
0 (1)A 1-year post-occupancy evaluation was carried out in a live working environment as an exercise of research in practice – the key focus was to investigate whether ROI for an extensive change project could be demonstrated in the context of a fast-paced, client-facing organisation. Partnering with professional services firm AON’s talent assessment team, together they created a bespoke method of assessing performance, building off existing world-leading psychometric tests and including leading-edge wellbeing surveys. Financial, HR and Real Estate data was obtained and triangulated to complement the holistic measurement approach to assessing the success of workplace change. The findings revealed powerful insights and made a strong case for investment in holistic workplace transformation to improve how people perform, collaborate and feel in their work environment.
Nicola Gillen, AECOM, is an architect with a business degree. This provides her with a complimentary perspective on the physical and business environments, through understanding the complex and often contradictory interests of the owner, users, designers and managers of buildings. Nicola leads Workplace Strategy at AECOM Globally and drives thought leadership around the future of work, regularly publishing and speaking at conferences.
Robin Bott is a chartered occupational psy­chologist with over 10 years in the assessment field. He has delivered hundreds of assessments as well as having written thousands of psycho­metric questions. This has given him a deep understanding of the psychology of people in the workplace.

Indoor Environmental Qualities and the effects on human performance and productivity
Ian Baker, EMCOR

Ian BakerWithin the workplace, how much is too much CO2? Do you know whether the energy used to lower indoor CO2 (creating more of it to pump into the atmosphere!) is beneficial? Or, are you like most organisations, not even measuring it?
And, what about the effects of temperature and humidity?
Leading facilities management company EMCOR UK, joined a consortium research project named Whole Life Performance Plus (WLP+) with seven other industry leaders. The aim of this two year study was to establish the role the Workplace has in closing the productivity gap, by focussing on how Internal Environmental Qualities (IEQ) affects cognitive function and productivity of office workers in the first long term, real world study.
Will the results be as you expect?
Ian Baker is Head of Workplace for EMCOR UK a leading facilities management company. Heading up the client facing workplace consultancy. He’s an advocate of how workplaces can contribute to an organisations productivity, employee engagement, health and wellbeing. A strategic thinker and agent for change, Ian combines data with his knowledge and skills as a workplace leader to promote evidence based designs that improve workplace performance.

Location Independent // #MyLifeAsADigitalNomad
Deborah Simmons, Camino Insight Ltd

Camino DeborahLaptop headshot smlLocation Independent is an in-depth qualitative study into the growing movement of Digital Nomads, and how the demand for greater working flexibility is forcing the workplace to redefine itself. It follows a community of Nomads living and working in a different city each month for a year (March 2017-18), in Europe and Latin America. Through a combination of approaches, Location Independent considers the remote working status quo, and looks at how culture, personality, goals, job role, industry sector and employment status all feed into the individual’s ability to adapt to a nomadic lifestyle. The study includes an in-depth review of 14 co-working spaces, generating fresh insight around workplace needs; both met and unmet.
Deborah Simmons is the Founder and Director of Camino Insight Ltd; a future-focused consumer insight consultancy which has particular expertise in researching younger audiences, innovation, digital and media.
Through her experience as an agency-side researcher – and previously as a marketer for leading magazine brands – Deborah has developed an intrinsic understanding of the influences that shape the way different generations interpret their worlds and shape their futures. Deborah engages audiences, generates insights and aids clients in putting research outputs into action, helping brands to develop, grow and stay relevant.
Deborah has spent much of the last two years living and working as a Digital Nomad in Europe, Latin America, the US and South Africa. During her initial year of travel, she conducted a year-long ethnographical study into the Digital Nomad movement.

After lunch debate: “The workplace profession is now just pandering to fads and fancies, and the ‘workplace’ is now done: we’ve run out of meaningful things to say”.
For the motion: Rob Harris, Ramidus Consulting
Against the motion: Katrina Kostic Samen, KKS Strategy

Rob Harris crop“I spent some time with Frank Duffy recently, releasing a stream of memories of working with him, first as an employee at DEGW during the 1980s, and then as a client while directing developer Stanhope’s research programme during the 1990s. Along with his long-term business partner, John Worthington, and thinkers including Franklin Becker, Gerald Davis, Michael Joroff and Jack Tanis, to name a few, Frank helped sketch out the grand scheme of what we now call ‘workplace’. Much of the work of their successors has involved filling in the matrix of detail within the grand scheme.
But further reflection has caused me to ask whether, in filling in the finer details, we have recently somehow lost our way? Are we, the ‘workplace profession’, instead of standing on giants’ shoulders, now just pandering to fads and fancies. Or, even more radical, might it be that ‘workplace’ is now done, and that we’ve run out of meaningful things to say?”
Rob will speak for the motion that we have lost our way in workplace design and management. Katrina will make the case against!

Rob Harris is principal of Ramidus Consulting Limited. He has over 30 years experience within the property sector, specialising in research and workplace strategy.
Rob’s research experience has involved projects throughout the property process, from design, to development, to investment, to occupation. His particular interest is in market demand research where he has completed numerous innovative projects. He works closely with investors, developers and policy makers, advising on market trends, occupier needs, investment opportunities, building specification and benchmarking.
Rob publishes and talks widely on real estate, specialising in occupier issues, demand research and the role of real estate in change management.

Withers Interior by KKSKatrina Kostic Samen: For those who know Katrina, her total commitment and absolute passion in focusing on the best interests of the occupier, their business and solving problems will be familiar.
Her experience over three decades of commercial development and workplace design enables Katrina to provide expertise across all aspects of architecture and interior design projects. She challenges boundaries and perceptions, connects ‘inside-out’ design philosophies, and combines strategy and design to maximise real estate potential for both occupiers and developers.
As the current British Council for Offices (BCO) President, Katrina chaired the 2018 BCO Annual Conference in Berlin, “Building Communities for Occupiers”, which was a ground-breaking shift for the industry.
Katrina’s belief in pushing boundaries, striving for excellence, and expanding the professional body for commercial offices is represented in her fundamental principle: Be Creative, Add Value, Have Fun!

Here and Now: Using our experience-sampling app to measure knowledge workers’ productivity
Iva Kleinová and Matúš Konečný, HB Reavis

IvaMeasuring productivity of knowledge workers, who may not have measurable work outputs, is difficult. Perceived productivity seems to be a viable proxy for understanding environmental effects on productivity. We developed and tested an experience-sampling application to measure the productivity of our employees in Bratislava, Slovakia and London.
HB Reavis SqWe measured how productivity relates to space and type of activity as our company moved from traditional closed offices to activity-based spaces. The most frequently performed activity – individual work – was most productive during home office, while even informal spaces outperformed current hot desks. We discuss the use of the results and methods for our workspace consulting and value-based discussions with workspace tenants, and consider further research.
Iva Kleinová currently leads a team of researchers in the international workspace provider company HB Reavis headquartered in Bratislava, Slovakia.
Iva’s career had encompassed working as a Business Analyst for McKinsey & Company in Prague, Czech Republic, an independent consultant for the New York City Fire Department, a consultant for the Mayor of Newark, NJ. She has also interned at the United Nations Development Program.
Matúš Konečný is a researcher currently focusing on measuring workplace performance and utilizing employee indoor positioning data to drive organizational change.
With background in psychology and cognitive science, Matus has been developing quantitative methods and analytical tools for HB Reavis workplace advisory services and smart building solutions. A dedicated humanist, apprentice of rationality and a sci-fi fan.

Crafting Work – Crafting Workplace
Suvi Nenonen and Ursula Hyrkkänen, Tampere University of Technology

Suvi NenonenWork crafting is defined as self-initiated change behaviour that employees use with the aim to align their jobs with their preferences, motives and passions. It is proactive work behaviour aiming to improve person’s job fit over work motivation. The places and spaces is one element for employees’ work crafting.
The presentation is based on the data gathered in the project New Ways of Work Crafting, which has investigated how the working time and workspace management practices are crafted by employees in Finnish SME-companies.
Ursula HyrkkänenThe goal of the presentation is to offer information and insight on how people are working in a mobile and multi-locational manner and especially how they craft – within the regulatory limits – their working time, work habits and the various workspaces they use. The results presented are based on both qualitative and quantitative data.

The relationship between environment, employee wellbeing, and productivity:
Michael Roskams, KTP Associate/PhD Student, Sheffield Hallam University & Mitie Energy

michael roskamsMichael will discuss his PhD research, the aim of which is to explore the relationship between the physical workplace environment, employee wellbeing, and productivity. The PhD is being completed in partnership with Mitie, a leading facilities management provider who are pioneering the use of wireless “Internet-of-Things” enabled sensors to monitor indoor environmental parameters (CO2, temperature, humidity, light intensity, and sound pressure level) in real time.
First, Michael will present the Environmental Demands-Resources (ED-R) Model, an extension of an existing framework from organisational psychology which is also applicable for understanding the effects of the workplace environment on the job performance of knowledge workers. In the ED-R model, the workplace environment is seen as a composite of ‘demands’ (which cause strain) and ‘resources’ (which improves motivation).
Subsequently, he will discuss the series of research projects he is conducting across the course of his PhD. These studies will explore the extent to which the real-time workplace environmental data captured using wireless sensors, as well as other forms of buildings analytics data, can be used to predict employee wellbeing and productivity. The research also takes into account individual difference characteristics (e.g. task type, personality), to explore whether this improves predictions.
Michael Roskams is currently completing a PhD at Sheffield Hallam University, as part of a Knowledge Transfer Partnership (KTP) being conducted in partnership with Mitie Energy. The aim of his research project is to explore the impact of the workplace environment on employee wellbeing and productivity.

Conference Moderators and Abstract Review Team

Mark Eltringham, Workplace Insight and
Nigel Oseland, Workplace Unlimited

Mark EltringhamMark Eltringham has worked in the office design and facilities management sector for 25 years. He is the publisher of, an online publication that explores the relationships between commercial interior design, workplace management, technology, property, human resources, the wider business world and society. The publications is now the UK’s most widely read title in its field.
He is also the European Director for Work&Place, the world’s leading journal looking at the many facets of the workplace, which is available in English, Spanish and Portuguese editions.
Nigel 2017 cropNigel Oseland is a workplace strategist, change manager, environmental psychologist, researcher, international speaker and published author. He draws on his psychology background and his own research to advise occupiers on how to redefine their workstyles and rethink their workplace to create working environments that enhance individual and organisational performance and deliver maximum value. Nigel founded the Workplace Change Organisation and is the programme advisor for the Workplace Trends conferences.

Button Conference VideosPurchase access to the conference videos here at our introductory offer of £65 + VAT (reduced from £135).
Your confirmation email will contain a private link to the video webpage with individual video sessions, plus links to presentation PDFs where available. In total around 5 hours of viewing for you to enjoy, as and when you choose.

With thanks to our conference sponsors

Ecophon Saint-Gobain A SOUND EFFET ON PEOPLE
Workplace Unlimited

& our Media Partners
Insight logo_0000

5th March 2019
Post Occupancy Evaluation
The Herman Miller National Design Centre, London WC2B 4AE
Post Occupancy Evaluation

Post Occupancy Evaluation:
Measuring the success of the workplace

Nigel 2017 crop
Nigel Oseland, author of the BCO Guide to Post Occupancy Evaluation, has kindly agreed to run another of his very successful workshops on POE.

About the course:

Post Occupancy Evaluation (POE) is the systematic process for measuring a building’s performance after it has been occupied for some time; in particular it reveals how well the building supports the occupying business.
POE is predominately used to establish a baseline and measure project success, but it is also used for informing the design process, initiating the change management programme, and capturing any lessons learned for future projects.

BCOResearch-PostOccupancyEvThis short course will cover:

• The definition of POE and its importance
• The methods and metrics of POE, eg staff feedback, expert walkthroughs, physical measurement, space analysis, utilisation & costing
• How to design and conduct a POE, in particular staff surveys and other feedback techniques
• Measurement of quality, staff satisfaction and the impact on performance
• Interpreting feedback, analysing data and presenting POE results including sharing lessons learned
• Examples of established POE methodologies
• Workshop on creating your own POE method
Delegates will also receive a complimentary copy of the BCO Guide to Post Occupancy Evaluation.

Who should attend?

This course will be of most benefit to occupiers, facilities managers, designers and consultants interested in measuring the performance of their buildings.

About our speaker

Nigel is a highly sought-after workplace strategist, change manager, environmental psychologist, researcher, international speaker and author. In addition to the BCO Guide, he also wrote the forward to the recent Architecture Beyond Criticism: Expert Judgement & Performance Evaluation. and Chapter One in the forthcoming edition of Building Performance Evaluation (Wolfgang Preiser et al).
Nigel began his career conducting research to explore the impact of environmental conditions on behaviour and performance. His Government funded research on productivity culminated in the book Improving Office Productivity: A Guide for Business and Facilities Managers and included a standardised Post Occupancy Evaluation (POE) survey.
His first consulting role was carrying out independent POEs on behalf of corporate and government clients. More recently he was the main author of the British Council for Offices’ Guide to Post-Occupancy Evaluation. Read more about Nigel at


Our thanks go to Herman Miller who are very kindly allowing us use of their meeting space in their recently re-designed Living Office showroom.


Registration is open now and costs £245 + VAT pp. This fee includes all refreshments during the day, lunch, electronic course handouts and your copy of the BCO Guide to Post Occupancy Evaluation. Numbers are limited to 15 people to ensure a quality day for delegates, so register now to avoid disappointment.
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Wednesday 20 June 2018
Past Event: Workplace Trends New York
Viacom, Times Square, New York
09:15 – 17:15 + Drinks Social
Past Event: Workplace Trends New York

Designing Environments for Wellbeing & Performance

Book Now

Be part of our first event in the US! We’re delighted to be working with colleagues in the New York area to bring Workplace Trends to this great city as part of Workplace Week!

We’re firmly established in London as the pitch-free, intellectual conference on Work and the Workplace but our LinkedIn Group of 9,000+ demonstrates just how international our audience is!

Our conferences look at the up-coming real trends in working spaces for the next 10-20 years. Since our first event in 2002 we’ve been among the first to look at the now trending subjects of wellness, productivity, happiness, psychology, psychoacoustics, biophilia, agile & flexible working, cellular vs open plan, to name but a few.

We’re all about sharing knowledge and connecting people. Presentations are intelligent, research & case study driven, and our social sessions are a proven way to catch up with fellow professionals and make new contacts.


09.15 Registration and Coffee

10.00 Chairman’s Welcome and Introduction
Nigel Oseland, Workplace Unlimited

Nigel 2017 cropNigel Oseland is a workplace strategist, change manager, environmental psychologist, researcher, international speaker and author. Nigel draws on his psychology background and his own research to advise occupiers on how to redefine their workstyles and rethink their workplace to create working environments that enhance individual and organisational performance and deliver maximum value.

10.20 Designing the workplace for the human nervous system
Lisa Feldman Barrett, Author, Neuroscientist, Psychologist, Northeastern University

Lisa Feldman Barrett 069_HS Sept 2016We’re delighted to welcome Lisa who will introduce the basic concepts of human brain function and discuss their relevance for the design principles that increase innovation and performance in the workplace.
Lisa Feldman Barrett, PhD, is University Distinguished Professor of Psychology and Director of the Interdisciplinary Affective Science Laboratory (IASLab) at Northeastern University, with research appointments at Harvard Medical School and Massachusetts General Hospital. Her research focuses on the nature of emotion from both psychological and neuroscience perspectives. Dr. Barrett has been called “the most important affective scientists of our time” and her research has been called “groundbreaking,” “inspirational,” and “transformative.” Dr. Barrett educates the public about emotion and neuroscience in her published articles in the New York Times, Popular Science, Nautilus, Cosmo, and Time Magazine. Her TED talk, published in January 2018, has been viewed over 2M times. Her book, How emotions are made: The secret life of the brain, is published by Houghton Mifflin Harcourt.

10.50 The art and science of workplace change management
Andrew Mawson, Advanced Workplace Associates (AWA)

Andrew MawsonAndrew will set out the research that supports the rational for transitioning to modern ways of working and the typical journey travelled by organisations he has observed over 20 years. He will propose practical new ways to accelerate sustainable behavioural transition and reveal for the first time his theory of workplace ‘addiction’, a provocative theory based on his studies into neuroscience and the way humans learn and develop patterns of thinking and behaviour.
Andrew is leader of global workplace consultants Advanced Workplace Associates (AWA). From a general management career in the IT industry, his unrelenting curiosity for the transition to new models of work led to the founding of AWA in 1992. Since then he has worked with some of the world’s leading organisations on their journey to explore and implement new forms of working and workplace. He is responsible for the development of AWA’s change processes and methodologies which have underpinned the behavioural transition of over 70,000 people to new more ‘activity based’ models for work.
His research and experience has driven him to the door of Neuroscience, which he now believes holds the key to managing change and creating multi-faceted, multi-sensory workplace experiences that enable people to be the best they can be whilst leaving an indelibly loving impression on the workplace ‘consumer’.

11.20 Viacom Case Study – Nickelodeon’s Workplace
Ellen Albert, Viacom International

Ellen Albert
As a leading entertainment brand for kids, Nickelodeon has built a diverse, global business by putting kids first in everything it does.
Nickelodeon’s new offices required a grown-up space that maintained its vibrant, expressive, and fun nature. STUDIOS Architecture created a unified look and feel for the space while crafting a unique identity for each department. Key design elements include increased exposure to views and daylight, making leadership more visible, providing formal and informal meeting and collaboration zones, and “refresh and connect” areas to foster a sense of community.
Ellen Albert, AIA, is the executive in charge of real estate, design and construction for Viacom International where she is responsible for the overall strategic direction and design implementation of Viacom’s global real estate requirements. In this position, Ms. Albert provides leadership for over 6,000,000 square feet of office, studio and production space for Viacom’s divergent businesses including the cable channels MTV, VH1, Nickelodeon, CMT, Comedy Central, Paramount Network, TV Land and BET. She oversees as well all facilities and office services, building operations, and corporate dining and special events for Viacom. Ms. Albert holds a Master of Architecture degree from the University of Pennsylvania’s Graduate School of Fine Arts and received a BA in Art History and French from Emory University.

11.50 Break

12.20 Designing for Workplace Wellness and Performance in the Age of Algorithms and Machine Learning
Arjun Kaicker, Zaha Hadid Architects

Arjun Kaicker HeadshotThis presentation looks at how algorithms and machine learning are creating unprecedented opportunities to design workplaces that enhance wellbeing and performance. Arjun will demonstrates examples of current advanced computational analytics including tools that simultaneously balance the unique preferences of thousands of individual staff and instantaneously analyse user benefits of multiple design options. He will explore how these and other technologies can help create workplaces that are more tailor made to overall and individual wellness and performance drivers and are more adaptive to changing needs.
Arjun Kaicker is Co-Head of Workplace Analytics and Insights at Zaha Hadid Architects. Arjun has been an Architect and Workplace Consultant for 20 years and was a partner at Foster+Partners before joining ZHA in 2015

12.50 Willis Towers Watson Case Study
Jolie Frank, Willis Towers Watson

Jolie FrankBased on the concept of “it’s ours to share not anyone’s to own,” and taking full advantage of its recent merger of equals, Willis Towers Watson leads their industry in new ways to work. The firm’s New York headquarters at 200 Liberty Street, Brookfield Place, is an open, light-filled, egalitarian environment with a variety of activity-based settings that afford ample opportunity for both head’s down work and team (and cross-team) collaboration. In this case study, Jolie outlines the thinking behind and the reality of WTW’s newly designed workspace.
Jolie has over 20 years of experience in the human resources consulting industry with expertise in HR strategy and operational excellence, compensation and benefits strategy and design. She has worked across a wide range of industries including, utilities, energy, media, financial services, pharmaceutical, professional and business services. Throughout her career, Jolie has also worked on numerous merger and acquisition transactions that have involved integration of compensation, benefits and HR service delivery models.

1.20 Lunch

2.20 Creating The Elemental Workplace
Neil Usher, Unispace

Neil Usher newEveryone deserves a great workplace – but for the majority, this remains a distant prospect. A focus on twelve elements can enable organisations wherever they are located, whatever the nature of their business, whatever form of workstyle or aesthetic desired or funds available, to create a fantastic workplace. Updating an idea first published in mid-2014 and recently brought together in the newly published The Elemental Workplace, this session will explore why these elements are so vital, and how they can be deployed.
The Elemental WorkplaceWe’re delighted to that Neil will be signing copies of The Elemental Workplace at the event, and a complimentary copy, signed by Neil will be available for all delegates.
Neil is an internationally experienced senior property, workplace, facilities and change management leader, skilled in all areas of the property lifecycle. He has been in the property industry for 25 years and worked all over the world, originally starting in FM, and latterly as Workplace Director at Sky, passing through the music, film, engineering and mining sectors on the way including seven years as global property head for Rio Tinto. With the multiple-award-winning Sky Central in London he has recently completed the design and delivery of one of Europe’s largest, most progressive and amenity-rich agile workplaces, successfully transitioning 3,500 colleagues from traditional working environments. His role at Unispace as Executive Consultant brings this occupier-side experience to bear, encompassing strategy, business development and widening the scope of the service offer to include real estate and FM. He has an influential blog, workessence, is a regular conference and academic speaker, and his first book The Elemental Workplace was published by LID in the UK in March 2018 and in the USA in June.

2.50 Wellbeing and Performance: Stop Guessing – Start Gathering
Tim Oldman, Leesman

The era of employee first workplace experience is upon us. How prepared are you?
As the Founder of Leesman, Tim sought to offer the property market the first truly independent, unified and standardized pre and post occupancy evaluation tool. The Leesman Index is now the largest independent workplace effectiveness database containing over a quarter of a million employee responses. As CEO, Tim is responsible for the creative and strategic development of the Leesman brand in the UK and internationally, and for exploring the opportunities to develop parallel focused products for the Higher Education and Healthcare markets.

3.20 Workplaces, Technology and the City: Re-shaping the workplace
Andrew Laing, PhD., Andrew Laing Consulting, LLC

Andrew Laing 2017This presentation explores the implications of our technologically networked urban landscape for how we think about the future of the workplace. Technology is re-shaping our ideas of spaces, places and community. The programs for buildings, places and the city are being transformed by increasing mobility, fluidity and blurring of activities in space. By looking at examples of new kinds of hybrid environments and new ways in which space is provided, designed, and used, we can imagine new futures for the workplace.
Andrew Laing, PhD, is an independent workplace strategist with interests spanning the changing worlds of work, workplaces, technology, and cities. Since 2007 he has been a visiting lecturer at Princeton University in urban theory and architecture. Until 2016, he was the global practice leader for workplace strategy at AECOM, (formerly known as DEGW). He joined DEGW in London in 1989, founding the North American practice in 1998. He co-authored the books: The Responsible Workplace (1994) and New Environments for Working (1998) with Frank Duffy and has published many articles.

3.50 Break

4.20 The Science of Smarter Workplaces
Sally Augustin, Design With Science & Ellen Keable, Jacobs

IMG_2212Cognitive scientists have learned a lot about the design of spaces in which people, individually and in groups, are most likely to work to their full potential. These are places that are comfortable, communicate to employees that they are valued, and coordinate with the work to be accomplished. This session will provide practical, straightforward, science-informed insights into how workplace design actually can comfort, communicate, and coordinate. Recent research on workplace densities and control will be used to illustrate how research findings can be applied in practice and precise guidelines for usable square feet per work seat will be shared along with suggested percentage allocations of workplace areas to individuals and groups.
Keable_Ellen2Comfort, communication, and coordination will also be addressed via a series of in-practice examples related to, for example: employee environmental control, areas that support privacy or concentration or both or neither, and aligning workplace design with group cultures. Science-based design essentials for effective workplaces will quickly evolve from theoretical concepts to practical tools in the course of this fast-paced presentation.
Sally Augustin is a practicing environmental psychologist and a principal at Design With Science. She has extensive experience integrating science-based insights to develop recommendations for the design of places, objects, and services that support desired cognitive, emotional, and physical outcomes. Her clients include manufacturers, service providers, and design firms in North America, Europe, and Asia. Dr. Augustin, who is a Fellow of the American Psychological Association, holds leadership positions in professional organizations such as the American Psychological Association and the Environmental Design Research Association.
Ellen Keable, Associate AIA, leads change management with Jacobs Workplace Performance Strategies. Ellen brings 30 years of experience addressing the human side of workplace strategies to ensure a good fit between the physical workplace, people, and business. As an architect and social scientist, she integrates business analysis and social research with design, focusing on performance, wellness, and engagement. Ellen is the former chair of the Environmental Design Research Association (EDRA) and an editorial reviewer for the journal ‘Environment and Behavior’.

5.05 Chairman’s Close, followed by

5.15 Drinks Social

We are all about connecting people – so everyone is invited to join an informal drinks social after the conference at Viacom. Many a fruitful collaboration has been conceived at our events!


Book Now

You can book your space at this exciting event now at the rate of just $395 for a single ticket or $750 for two delegate places. You fee includes all refreshments, digital copies of presentations and the post conference drinks social.

Who’s already registered?

Teams and individuals from these organisations have signed up to attend. Register now to join them.

  • 20Chairs
  • ADI Workplace Acoustics
  • Advanced Workplace Associates AWA
  • AFD Contract Furniture
  • AgilQuest
  • Akamai Technologies\
  • Allwork | Business of Furniture
  • Andrew Laing Consulting
  • Asure Software
  • Atdec
  • Bala Consulting Engineers, Inc.
  • CBRE
  • Corporate Essentials
  • Creative Office Pavilion
  • Design With Science
  • Designtex
  • Director, Product Management
  • ETat Design
  • Fidelity Investments
  • Fidelity Real Estate Company
  • FlexLocker
  • Gensler
  • GlaxoSmithKline
  • Goldman Sachs
  • Herman Miller Inc
  • International WELL Building Institute
  • Jacobs
  • Jacobs Buildings and Infrastructure
  • Leesman
  • Lemay
  • Lemay + Toker
  • Magenta Associates
  • Manager of Workplace Strategy
  • Marsh & McLennan Companies
  • Nasdaq
  • Northeastern University
  • Robert A. Klein Consulting LLC
  • Standard Chartered
  • Studio CvR
  • Studio Office Solutions
  • Teknion
  • The New York Foundling
  • Transwestern
  • Unispace
  • University of Virginia / Glimmer Studio
  • Upflex
  • Viacom
  • Viacom International
  • Willis Towers Watson
  • Workplace Trends
  • Workplace Unlimited
  • Workspace Association of New York (WANY)
  • Workup Ergonomics LLC
  • Zaha Hadid Architects
  • ZGF Architects

With thanks to our supporters –


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Workplace Unlimited


Wednesday 28th June 2017
Past Event: 2017
Kings Place, London, N1 9AG
10:00 - 17:00, + drinks social
Past Event: 2017

The Design & Management of Learning Environments Conference


0915 Coffee & Registration

1000 Morning Chair’s WelcomeMike Clark Crop
Mike Clark, University of Brighton

We’re delighted to welcome Mike Clark, Director of Estate + Facilities Management at the University of Brighton and Chair of the AUDE executive committee as our chair and moderator for the morning sessions.

Nicholas Burwell1015 Pedagogy and Modern Learning Space Design
Nicholas Burwell, Burwell Deakins Architects

How do we tackle the design, or more often the refurbishment, of learning spaces and auditoria to best benefit the demands of today’s students? With references to digital learning, influences from nature, and student psychology, Nicholas will discuss how we can maximise the use of, and future proof, our learning spaces.

olivia1045 Face-to-Face & Online Learning: Finding the right blend
Olivia Fox and Morris Pamplin, City, University of London

The question now is not whether to blend to not; it is how to design an effective blend.” Alammary et al. (2014, p.440).
An effective blend is one which leverages the benefits of both the face-to-face and online environments to produce a cohesive learning experience for students. It increases the opportunities for students to interact with module content outside of lectures and seminars. It should also engage students in active learning in both face-to-face and online environments.
This presentation will explore how to Find the Right Blend for a curriculum and consider:
– How should we design our online environment, interactive content and activities to engage students in a blended curriculum?
– How does the integration of online activities impact on the face-to-face environment and activities?

1115 Coffee

KCL Away Day Headshots-21145 The Transition to Bush House: Change management and academic offices
Niamh Godley & Holly Sorce, King’s College London

The iconic Bush House buildings (previously the BBC World Service) will expand the King’s College London Strand Campus and give the College space to grow and provide students access to a modern and purpose-designed environment specific to the needs of our staff and students.
KCL Away Day Headshots-93The Bush House move provides many new opportunities for collaboration and innovation but will also impact on the current ways of working for staff, both professional and academic. Most academic staff most will be in double occupancy offices from day one occupation which will require changes to working practices. Bush House is the first transformational change programme at King’s with a dedicated change management workstream.

James Rutherford col1215 The UK HE Learning Space Toolkit
James Rutherford, City, University of London and Consultant in Learning Spaces

Three professional associations have joined forces to produce a landmark publication on learning spaces. The UK Higher Education Learning Space Toolkit: a SCHOMS, AUDE and UCISA collaboration provides guidance for Audiovisual, IT and Estates teams, and demonstrates why the provision of excellent learning spaces should be a strategic, institution-wide concern.
The Toolkit explores pedagogical principles and their place in learning space design, and gives an honest insight in to the realities of cross-professional working in universities and colleges. The Toolkit includes advice on: managing a learning space project, working with professional advisors, considerations for particular types of learning space, using learning technologies, the evaluation of learning spaces and changing working practices.

1245 Lunch

1345 Afternoon Chair’s Welcome Back
Maria Nesdale, Gensler

Kerstin Sailer1345 Learning from Hogwarts: What Harry Potter can teach us about successful learning environments in Higher Education
Kerstin Sailer, The Bartlett School of Architecture

Kerstin will present her latest research on the relationship between pedagogy, learning activities and spatial layouts. What we can learn from Hogwarts for successful 21st century learning environments in Higher Education will be discussed and exemplified using empirical data on student activities in a newly designed learning space at UCL.

Matt-Tarling1415 Student Accommodation: Embracing the shift towards blended living and the Learning Environment
Matt Tarling, Stride Treglown

Student accommodation has changed significantly over the last 10 years, moving from an accommodation typology that was predominantly concerned with the en suite/non en suite debate towards a focus on the social and learning environments that support the student experience. Increasingly there is a move towards a blend of sleep, study and social space across both university and private sector developments.
Matt will discuss this and related issues, for example increased demands for technology, student wellbeing considerations and the explosion of studio based student accommodation schemes.

1445 Tea

Peter Heaslip1515 Grangegorman- A Mixed Bag
Peter Heaslip, DIT

The DIT team have been regular delegates to our conferences over the years that they have been working on the mammoth Grangegorman Campus Project. We’re delighted that this year Peter Heaslip has kindly agreed to take time out and bring us up to speed on the project progress. The presentation will cover a synopsis of the project, its progress and its continuing aspirations, some pitfalls and critical achievements.

Socila Media Image1545 Talent Retention and Wellbeing in Higher Education
Martin Anderson, Connection

Rounding up our day, Martin gives an overview of some key macro trends that are influencing educational spaces, materials and colours and how these can be interpreted to design environments that are adaptable, inclusive and intuitive in use. Attracting and retaining staff and students alike is critical and good, sustainable design aids effective learning and is proven to improve outcomes. Topics include the importance of Biophilic design, the need for and boundaries of privacy in workspaces and Millennial attitudes to learning and collaboration.

1615 Chairman’s Summing Up

6465749327_1b08f80273_q.jpg1630 Post Conference Drinks Social
Join the speakers & organisers for drinks and nibbles

As is traditional at most of our events, the conference will end with a drinks reception where the discussion continues, and you can catch up with old friends and make new connections.