Wednesday 25 September

Post-Occupancy Evaluation and Researching Building User Experience


MillerKnoll, London EC1M 4AH
10:30pm -3.30pm
Post-Occupancy Evaluation and Researching Building User Experience

Post-Occupancy Evaluation and Researching Building User Experience
– With Nigel Oseland, Workplace Unlimited

Wednesday 25 September 2024, 10.30am – 3.30pm
MillerKnoll, London, EC1M 4AH

Are you or your clients planning an office relocation or refurbishment? Or do you need to review an existing workspace to ensure it still supports the organisation?

Unlike other sectors, architecture and the real estate industry do not automatically collate customer feedback to improve their current and future products and services. However, BREEAM, WELL and BIM all require a Post Occupancy Evaluation (POE) to be conducted to achieve certification, and RIBA and BSI recommend them as best practice.

Post Occupancy Evaluation (POE) is the systematic process for measuring a building’s performance, and in particular it reveals how well a building supports its occupying business. For designers, POEs provide essential pre-design feedback, informing the design brief to determine occupant requirements and help focus future expenditure.

POEs can also be employed on a regular basis to measure employee satisfaction and the results used to plan future maintenance &/or building projects.

This masterclass will give practical guidance and case study examples on how to conduct a POE.

The day will include sessions on:

• The definition of POE and its importance
• The methods and metrics of POE, eg employee feedback, expert walkthroughs, physical measurement, space analysis, utilisation & costing
• How to design and conduct a POE, in particular employee surveys and other feedback techniques
• Measurement of quality, employee satisfaction and the impact on performance
• Interpreting feedback, analysing data and presenting POE results including sharing lessons learned
• Examples of established POE methodologies
• A workshop on creating your own POE method

Delegates will also receive a complimentary signed copy of Practical Guide to Post-Occupancy Evaluation.

Numbers are limited to 12 people to ensure a quality day for delegates, so register now to avoid disappointment.

Who should attend?

This course will be invaluable to professionals in the workplace industry who are responsible for delivering and evaluating capital projects as well as those involved in interior design, architecture, surveying, facilities management, and building services engineering. Numbers are strictly limited so register now to avoid disappointment.

About our speaker

Nigel is a highly sought-after workplace strategist, change manager, environmental psychologist, researcher, international speaker and author. In addition to his latest book on POE, he also authored the BCO Guide to Post Occupancy Evaluation, wrote the forward to the recent Architecture Beyond Criticism: Expert Judgement & Performance Evaluation, and Chapter One in Building Performance Evaluation (Wolfgang Preiser et al).

Nigel began his career conducting research to explore the impact of environmental conditions on behaviour and performance. His Government funded research on productivity culminated in the book Improving Office Productivity: A Guide for Business and Facilities Managers and included a standardised Post Occupancy Evaluation (POE) survey.


With thanks to