Workplace Trends: People, Place, Performance
Thursday 19 September 2019
BLOX, Copenhagen, #WTDenmark

Thank you for attending our Workplace Trends Copenhagen conference! We hope you enjoyed the day and look forward to seeing you again soon.

Where available, links to pdf copies of presentations are below. More will be added shortly once approval has been sought from speakers.

With thanks to our conference sponsors

And our media partners

Delegates’ Handouts

Chairman’s Welcome
Mark Catchlove, Herman Miller Insight Group

Mark has been employed in the office interiors industry for over 30 years, working on projects with many leading public and private organisations.

Mark is responsible for sharing Herman Miller’s Insights into the latest thinking in workplace design and related issues. An engaging and knowledgeable speaker, he has delivered more than 400 seminars around the world.

Open plan offices are the dumbest workplace trend ever – fact, fiction or fantasy?
Nigel Oseland, Workplace Unlimited

Nigel 2017 crop

The debate on open plan versus enclosed offices rages on, but it’s not a simple matter of Good or Bad.

Office occupants clearly have different workplace preferences from the wide range of design solutions that are available. We need to understand what drives these individual preferences. Is it factors like personality, personalisation, flexibility, sense of belonging and familiarity that affect where people prefer to work? Or is there more to it?

Nigel will present the results of recent research conducted by Workplace Trends and Herman Miller, combined with his psychological insights to shed light on the ever-controversial office layout debate.

Nigel Oseland is a workplace strategist, change manager, environmental psychologist, researcher, international speaker and published author. He draws on his psychology background and his own research to advise occupiers on how to redefine their workstyles and rethink their workplace to create working environments that enhance individual and organisational performance and deliver maximum value. Nigel founded the Workplace Change Organisation and is the programme advisor for the Workplace Trends conferences.

Workplace – Powered by Human Experience
Tom Carroll, Head of EMEA Corporate Research & Strategy, JLL

Tom Carroll

A place of work is more than just a property. It is an evolving eco system that help people, organizations, systems and processes fit together. Work is where we form a lot of our relationships and it’s the foundation of our social interactions. A sense of belonging within the workplace is what connects us to our work as well as to our colleagues.

We found 15 elements aligned against three key priorities, Engagement, Empowerment and Fulfilment, that are vital for creating a workplace experience to enable humans to thrive. A lot of these elements naturally focus on building features, but not all. There are other workplace factors such as human leadership, healthy collisions, fun, rituals, financial wellness, corporate philanthropy, learning, choice, which all contribute to creating a place of work. This session will take you through a discovery path to explore the human experience model we co-created with 40 clients, nourished by a survey of 7000 employees.

Let’s explore the workplace! Improving work processes at Arla Foods
Eva Bjerrum, The Alexandra Institute

Eva_Bjerrum-press

At the Alexandra Institute we have developed a set of tools to help understand and communicate what’s going on in the workplace. Through observations and interviews we have studied the everyday life in different office settings: where do people interact, how do they meet, how do they use different types of technologies and what are their attitudes towards work and space.

In 2018 we completed a large investigation of work processes and the use of space in Danish company Arla Foods. During a period of 4 months we conducted observations, carried out interviews and recorded different types of registrations.

Based on this empirical work we conducted a qualitative analysis that resulted in a set of themes which were an eyeopener for the company and gave them new insights that enabled them to make a unique connection between this ethnographic analysis and the architectural solutions and possibilities.

Eva Bjerrum is Distinguished Organization Analyst at the Alexandra Institute in Denmark. She has worked with New Ways of Working for several years – evaluations, analysis, consultancy and user-involvement for companies, museums and schools.

Cognitive Ergonomics – Creating environments to maximize performance
Kelly Bacon, AECOM

Until recently, the impact of the built environment on our cognitive functioning has been largely speculative – identified and reported through surveys and other qualitative feedback methods or through invasive biological assessments and controlled studies.   New scanning and sensing technologies have unlocked insights into how our minds work with real time accuracy – how we receive, process, store and retrieve information. Like physical ergonomics, there are universal constants in our cognitive functioning.  We can now translate these insights into viable design solutions to create environments which maximize our cognitive performance.

Never before in human history have our brains been required to process so much information at once.  In the era of AI, automation, and machine learning – human thought and deep concentration has never been more critical while becoming more scarce.

Kelly leads the workplace strategy practice for AECOM  in the United States.  Her degrees in business, sociology, and predictive analytics enable her to provide a societal context for organizational change.  Kelly has deep expertise in applying behavioral research methods and diverse design strategies in corporate environments to drive impactful and sustainable transformation.  Kelly is dedicated to multiple areas of research – human-computer interaction, occupier wellbeing, and cognitive ergonomics.  She recognizes that a corporate environment is an eco-system, and takes a holistic view in her approach to evidence based workplace strategies.

Activity Based Working: Make space for your brain at work
Lene Becker, LAIKA Rumdesign

Request a copy of Lene’s book, Make Space for your Brain at Work

Lene Becker Crop

Lene firmly believes that ABW is something you do for people, not to people.

The idea of continuously searching for uninterrupted productivity hours in a row is an illusion. Your brain simply cannot deliver on it. But it will thrive if you understand people’s rhythm of a day and ensure the right space is available for all the needs of their brain.

Concrete examples will be given of play rooms or playful meetings, focus space, strategically well-placed common space, or how to incorporate retreat and room for movement in both space and company culture.

As ‘Space Commander’ Lene and LAIKA’s work consist of user involved space design, strategic use of space and workspace design focused on corporate culture, values and branding. As CEO of LAIKA and responsible for relations and development, Lene is always diving into research that can give better and fresh insights into the creation of optimal workspaces for the people who work there – and thus for the organisation. Her latest booklet for LAIKA, ‘Make space for your brain at work’ was written with Dr. Laust ‘the brain friendly path’ Lauridsen.

The Campus of the Future
Sam Sahni and Dean Rikanovic, Unispace

Woodside HQ in Perth, Australia is the smartest workplace in the world, where humanity meets technology to enhance capability and creativity. A smart campus with advanced technological capabilities, Woodside HQ enables a connected, dynamic and energised experience. At 680,000 sqft, the 4 buildings of this campus are leading standards of sustainability and wellbeing all while introducing Artificial Intelligence capabilities to assist the community. Designed as a destination workplace, this campus of the future is a connected ecosystem that enables flow, collaboration and spurs innovation.

Sam Sahni  is Unispace’s Regional Principal, Strategy (Europe) based in the London studio. Highly experienced within the consulting and construction industry, Sam’s knowledge comes from exposure to a variety of sectors including Finance, FMCG, Real Estate and Engineering. He’s a dynamic leader and thinker, with the ability to build business, develop client bases and take accountability for complex projects. Sam has also authored a number of organisational white papers and presented at industry conferences.

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Dean Rikanovic: With highly developed conceptual design skills and 15 years professional experience, Dean is an innovative designer with a passion for high-end design. He has practiced across Australia and internationally, working on a number of award-winning projects. Currently based in Perth, Dean has also worked on some of Australia‚ largest workplaces, including ANZ Centre Docklands.

From user-needs to construction: how Olympic House became a reality
Nicolas Rogemond, International Olympic Committee, and Søren Nersting, 3XN

Olympic House by Adam Mork

From Day 1, the HQ of the International Olympic Committee, Olympic House in Lausanne, has been positioned not only as a construction project but as a transformation project by the IOC. Thus, a user centric approach was  implemented to define the needs which were the basis for the international architecture competition launched by the IOC. Danish architecture firm 3XN was the one selected by the IOC to design and build Olympic House, in a consortium with local swiss architect Itten+Brechbühl. After a 7-year process, Olympic House was inaugurated on 23 June 2019. Nicolas Rogemond (IOC) and Søren Nersting (3XN) will present how they have collaborated to make sure the user needs were translated in the architecture of Olympic House.

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Nicolas is currently Programme Manager at the International Olympic Committee (IOC) where he has been working since 2012. In this role, Nicolas oversees the IOC@work2020 initiative which aims at transforming the way the IOC works once it moves to its newly built Headquarters: Olympic House. He ensures the alignment between Workplace, Digital tools and Human Resources policies in order to fulfil the IOC transformation objectives. Furthermore, Nicolas is in charge of the change management approach and makes sure User experience and Collaboration are always at the heart of the project.

Søren Nersting is Senior Associate at 3XN Architects. He has been with the company since 2008 and has been involved with many of the studio’s major educational and public projects such as the UN City in Copenhagen, University of Uppsala, Sweden and lately the Olympic House, the headquarters of the IOC in Lausanne.

Søren’s work at 3XN have spanned from concept development to detailing and site inspection which forms the base of his current role as Project Director. Apart from his project management skills, Søren has also specialized in BIM and facade design.

Here and Now: Using our experience-sampling app to measure knowledge workers’ productivity
Iva Kleinová, HB Reavis

Iva

When a company moves into a new workspace, how do we know that it’s better? How do we measure in which spaces people are more productive and where they feel good? How do we then continue working with that space post-relocation to make it really fit the needs of the company?

These are some of the questions Iva and her team at HB Reavis have been battling with. Over the course of a year, they explored how companies can use experience sampling, a research method where users are asked to record their emotions at random times over several weeks or even months. For this purpose, they designed and tested an application that measured real time subjective productivity. Iva will talk about the team’s current thinking, including why measuring real time feelings might provide very useful insights even beyond the realm of space.

Iva Kleinová currently leads a team of researchers in the international workspace provider company HB Reavis headquartered in Bratislava, Slovakia.

Iva’s career encompassed working for McKinsey & Company, the New York City Fire Department, and the Slovak Ministry of Finance. She was a co-founder of LEAF, a Slovak foundation aimed at helping young people grow into entrepreneurial leaders, and an applied economics masters programme director at CERGE-EI in Prague.

Making Top Management KPI’s Measurable
Kadir Ünver, SIGNAL Benchmark

Kadir Unver

With a main focus on defining measurable Top Management KPI’s, Kadir’s presentation will shed a light on how to baseline your organisation in order to identify the organisational gap between the current and the desired state. Kadir will explain how to identify and comprehend future employee needs, and how do the best to future proof a workplace. He will also clarify how to examine data and formulate a curated experience strategy, to attract and retain talent and enhance productivity.

Kadir is a trained Civil Engineer from DTU and Director of SIGNAL Benchmark. He has a background in Real Estate, Facility Management and Workplace Management in organisations including Danske Bank, Maersk and ISS, from which he has gained first hand experiences both as end user and end customer. Kadir is a talented communicator and facilitator of strategic discussions and possesses great insights into future trends.